Dto Bilingual Trainer

4 weeks ago

Calgary, Canada PBS Systems Full time

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun”
**The Opportunity**:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
**The Role**:
As a Bilingual Automotive Fixed Ops Software Trainer (DTO Bilingual Trainer - Fixed Ops) you will provide support and training to new and existing customers on our Dealer Management Software (DMS), in the Parts and/or Service modules of our software. Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Calgary HQ office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity.

**Responsibilities**:

- Learn and develop an understanding of the PBS software
- Learn and develop an understanding of the process for training customers on the PBS software
- Learn and develop an understanding of data entry and other key tasks
- The ability to complete the payroll module - if applicable
- Become an install resource without assistance
- Demonstrate the ability to prioritize tasks without direction from Team Leads
- Taking the initiative to learn new products to increase their knowledge
- Provide excellent support to our customers in our software
- Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
- Work directly with customers and train all sessions in assigned silo and if possible other silos
- Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
- Responds to both internal and external training requests in a timely manner
- Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
- Create and maintain a positive work environment
- Knowledge sharing within own silo and others within DTO
- Maintain documentation and update as processes change within department
- Willingness to commitment to an ongoing system of education and cross-training
- Ensure DTO queue is monitored
- Customer focus / excellent customer service skills
- Willingness to go the “Extra Mile”
- Perform other duties and responsibilities as assigned

**Qualifications**:

- Fluent in French and English (speaking, reading, and writing)
- Experience in the parts or service area of a dealership preferred
- 1-2 years’ previous experience in the automotive industry, dealership environment or PBS is preferred
- High School Diploma
- Computer proficient with knowledge of Microsoft Office Suite
- Strong problem solving & trouble shooting skills
- Effective time management & organizational skills
- Strong multi-tasking & prioritization
- Strong documentation abilities
- Excellent communication skills
- Ability to travel within Canada and the USA up to 2 weeks per month; in consequence, a valid passport and/or US visa (if applicable), and valid full class driver’s license are required

**What we offer**:

- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Free parking
- Staff events
- Competitive annual base salary
- Bonus for product certification up to $4,800 per year
- Great referral bonus
- Staff discounts with GM, Dell, Goodlife and more.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

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