Bilingual Automotive Software Trainer
2 months ago
The Opportunity:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Software Training & Transitions (STT) Trainer - Sales you will provide training to existing customers on our Dealer Management Software, in both English and French, in the Sales module of our software. You will be responsible for assisting customers' training both on the phone and virtually leading up to the new software completion. Bilingual STT Trainers also assist the customer onsite/in person, when required, with new software install training.
This position is located in our Calgary HQ office. This is not a remote work opportunity.
Job Responsibilities:
- Learn and develop an understanding of all areas of the PBS software
- Learn and develop an understanding of the process for training customers on the PBS software
- Learn and develop an understanding of data entry and other key tasks
- Become an install resource without assistance
- Demonstrate the ability to prioritize tasks without direction from Team Leads
- Taking the initiative to learn new products to increase their knowledge
- Provide excellent support to our customers in our software
- Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
- Work directly with customers and train all sessions in assigned module or modules
- Maintain a positive relationship with customers, identifying customer needs and ensure they are being met
- Responds to both internal and external training requests in a timely manner
- Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
- Create and maintain a positive work environment
- Knowledge sharing within own module and others within STT
- Maintain documentation and update as processes change within department
- Willingness to commit to an ongoing system of education and cross-training
- Ensure STT queue is monitored
- Customer focus / excellent customer service skills
- Perform other duties and responsibilities as assigned
- Fluent in French and English (speaking, reading, writing)
- 1-2 years' previous experience in the automotive industry/dealership environment required
- Experience in the sales area of a dealership preferred
- High School Diploma
- Strong knowledge of Microsoft Office Suite
- Excellent communication skills
- Strong problem solving & trouble shooting skills
- Strong documentation abilities
- Effective time management & organizational skills
- Strong multi-tasking & prioritization
- Willingness to go the "Extra Mile"
- Travel within Canada and the USA (1 week per month) is required; in consequence, proof of valid passport and/or US visa (if applicable), and a valid full-class driver's license are required
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Free parking
- Staff events
- Competitive annual base salary
- Bonus for product certification up to $4,800 per year
- Great referral bonus
- Staff discounts with GM, Dell, Goodlife and more.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
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