Automotive Fixed Ops Software Manager

3 weeks ago

Calgary, Canada Equest Full time
Company Name: PBS Systems

Job Location: Calgary, AB

Job Type: Full-time, Permanent

No. of Openings: 1

Internal Job Title: Manager, DTO Fixed Ops

Reports To: Director, Dealer Training and Optimization

Job Requirement(s): Travel within North America approx. 3 weeks per year

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun"

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As a Manager, DTO Fixed Ops , you will drive corporate growth by facilitating implementation of software with a focus on long term adoption to new dealership customers.

As a strategic leader, your gaze is firmly focused forward on new ways to drive more install capacity while delivering quality experiences to our customers. You are creative, visionary, and you enjoy integrating new technologies into PBS and our processes.

You are also strategic, thorough, and organized - designing systems and processes that add structure while maintaining fluidity in our engagements.

Together with the Dealer Services leadership team, you evolve DTO people and process to increase volume, ensure software adoption, implement new technologies, and support your team's growth and mental health.

DTO Silo Managers motivate and find ways to engage our team in the bigger PBS picture.

DTO is a fast paced, intense environment where team members drive initiatives forward quickly, while remaining fluid and able to pivot with little advanced notice. The DTO team is filled with professional, experienced, and extremely talented software and industry experts who love a challenge and strive to be a part of the solution.

This role manages Team Leads, as well a smaller team of higher level DTO team members.

Job Responsibilities:

Leadership Responsibilities:
  • Remain calm under pressure, professional, and focused.
  • Be a role model to your team members, and an example of what DTO expectations are.
  • Accurately communicate policy, direction, and vision.
  • Foster a supportive work culture, take care of your peers, and positively represent PBS.
  • Promote an evolutionary environment, where team members are encouraged to spend time improving process, pushing themselves (and PBS) to develop & grow.
  • Confidently and professionally represent DTO and promote the silo across the company, and in the field.
  • Encourage collaboration in problem solving across DTO, and elsewhere in the company.

People Management:
  • Ownership of staff recruiting and retention programs.
  • HR responsibilities including coaching, reviews, celebrations, resolving conflicts, continual feedback, disciplinary action, and terminations (if required)
  • Intentional and transparent communication. Accurately communicate corporate policy, direction, and vision.
  • Set goals and develop systems to encourage team members engagement on job achievements and professional development.

Department Management:
  • Maintain staffing levels and expertise, in-line with organizational installation goals.
  • Build and evolve departmental process with a focus on the people, and corporate growth.
  • Build structure around adopting software changes into existing processes/workload.
  • Implement 'success' metrics focused on work effort success and corporate growth.
  • Lead your silo in ongoing software training, professional development sessions, and growth planning.
  • Ensure all staff adhere to corporate policies & procedures.
  • Monthly department analysis & reporting
  • Ownership of all tools/processes as they relate to your silo (GuideCX, MS Teams channels, SharePoint sites, TimeTap, etc.)

Individual Requirements:
  • Stay on top of your silo of expertise.
    • Maintain silo certifications and stay engaged with the evolution of the software and industry in your area of expertise.
    • Ability to install/train your silo, and willingness to attend larger installations each year.
    • Ability to confidently present your silo in training sessions, small public speaking engagements, and in written form.
  • Be adaptable/fluid/flexible. That's what makes us great
  • Build cross-departmental relationships and support your peers.
    • Develop relationships with silo leaders in Support, Development, PSG, and Marketing.
    • Work on opportunities, while adhering (best we can) to structured processes.

Qualifications:

  • 5+ years previous experience in the automotive industry, dealership, or PBS environment.
  • Previous experience in managing high-performing teams.
  • Computer proficiency in Microsoft Office, a quick learner, and technologically savvy
  • Fluent in English, and exceptional communication skills are required. French is an asset.
  • Travel within North America (approx. 3 weeks/year) is required; in consequence, proof of valid passport or US visa (if applicable) is required.
  • Available to work nonstandard hours starting at 5:30, 7:30 or 9:30am and occasionally Saturday and/or Sunday.
What we offer:

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Free parking
  • Staff events
  • Competitive annual base salary
  • Bonus for product certification up to $4,800 per year
  • Great referral bonus
  • Staff discounts with GM, Dell, Goodlife and more.
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

  • Automotive Fixed Ops Software Trainer

    2 weeks ago

    Calgary, Canada PBS Systems Full time

    “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”The OpportunityWe are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive...

  • Automotive Fixed Ops Software Specialist

    4 weeks ago

    Calgary, Alberta, Canada PBS Systems Full time

    PBS Systems is a leading provider of Dealer Management Software (DMS) solutions in the North American retail automotive industry.We are seeking an experienced Automotive Fixed Ops Software Trainer to join our team in Calgary, Canada. As an integral part of our Training and Implementation department, you will be responsible for providing exceptional support...

  • Bilingual Automotive Fixed Ops Software Trainer

    4 months ago

    Calgary, Canada PBS Systems Full time

    “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!” The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail...

  • Automotive Fixed Ops Software Trainer

    4 months ago

    Calgary, Canada PBS Systems Full time

    “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!” The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail...

  • Automotive Fixed Ops Trainer

    1 month ago

    Calgary, Alberta, Canada PBS Systems Full time

    The Opportunity:PBS Systems is a leading provider of dealership management software in North America, serving hundreds of new customers each month.We're a unique company that views our customers as business partners, technology innovators, and friends, offering a comprehensive platform that includes sales, service, inventory management, and accounting...

  • Automotive Fixed Ops Software Trainer

    4 months ago

    Calgary, Canada PBS Systems Full time

    “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!” The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail...

  • Dto Bilingual Trainer

    4 weeks ago

    Calgary, Canada PBS Systems Full time

    “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!” **The Opportunity**: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail...

  • Financial Clerk

    4 weeks ago

    Calgary, Alberta, Canada Wingtech Automotive Services Inc. Full time

    Job DescriptionWe are seeking a detail-oriented Financial Clerk to join our team at Wingtech Automotive Services Inc. in an asset management role.About the RoleThe successful candidate will be responsible for managing and maintaining various financial records, including accounts payable, accounts receivable, and general ledgers.Calculate and prepare cheques...

  • Senior Automotive Operations Director

    4 weeks ago

    Calgary, Alberta, Canada Chris Collins, Inc. Full time

    We are a consulting and coaching company that specializes in helping automotive businesses achieve success.Our unique approach combines hands-on guidance, cutting-edge systems, and innovative strategies to drive growth and profitability.Key Responsibilities:Leading companies through cultural transformation and execution of results-driven...

  • Automation Development Specialist Co-op

    4 weeks ago

    Calgary, Alberta, Canada Spartan Controls Ltd. Full time

    Job OverviewWe are recruiting for an Automation Specialist Co-op Student to work with our Systems, Software & Solutions Team in Calgary. Reporting to the Manager, Operations, you will work within a project team to apply automation knowledge and experience in configuration, system design, application development, commissioning, system testing and start-up on...

  • Customer Success Manager, Sales Ops

    2 months ago

    Calgary, Canada Quorum Information Technologies Inc Full time

    **Location - Open (remote/hybrid within Canada)** **Reports to - Manager, Client Success** **Job type - Full-time; Average working hours is 40 hours/week** **Careers with endless roads to explore together.** We are on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the...

  • Automotive Financial Coordinator

    4 weeks ago

    Calgary, Alberta, Canada Kaizen Automotive Group Full time

    Job Summary:We are seeking a highly skilled and organized Automotive Financial Coordinator to join our team at Kaizen Automotive Group. This role is perfect for individuals who have experience in accounts receivable and want to take their career to the next level.About Us:Kaizen Automotive Group is one of Canada's 50 Best Managed Companies, with a strong...

  • Automotive Parts Manager

    1 month ago

    Calgary, Canada Luxuria Auto Full time

    **Luxuria Auto** is the leader in providing trusted auto collision repairs. In partnership with the **TD Auto Collision Repair Centre**, **Fix Auto** and **ProColor Collision**, our highly equipped technicians have the specialized knowledge, training, and tools to ensure that customer vehicles are returned in state-of-the-art conditions. Our commitment to...

  • Automotive Corporate Trainer

    1 month ago

    Calgary, Canada Kaizen Automotive Group Full time

    **Job Title**: Corporate Trainer - Automotive Sales **Job Summary**: We are seeking a dynamic and experienced Corporate Trainer to join our team. The main duty of this position is to provide training to new employees on the procedures and techniques for selling vehicles in compliance with our company's standards. **Key Responsibilities**: - Develop and...

  • Automotive Parts Associate

    7 days ago

    Calgary, Canada KRave Automotive Full time

    **KRAVE Automotive** is a 4x4 & Overland specialty shop located in Calgary AB. We offer parts and installation of aftermarket parts and accessories as well as perform maintenance and repairs. Our passion is personalizing trucks and SUV's to suit our clients lifestyle and needs for overlanding and off-road use. We are currently seeking a _**Parts...

  • Automotive Software Trainer and Business Development Specialist

    4 weeks ago

    Calgary, Alberta, Canada PBS Systems Full time

    PBS Systems, a leading provider of dealership management software in North America, is seeking an experienced Automotive Software Trainer and Business Development Specialist to join our Calgary-based team.About PBS SystemsWe are a fast-growing company that offers an all-inclusive business platform for the automotive industry. Our system allows dealerships to...

  • Business Operations Manager for Ceejay Automotive

    4 weeks ago

    Calgary, Alberta, Canada Ceejay Automotive & Autobody Full time

    Job SummaryWe are seeking a highly organized and experienced Business Operations Manager to join our team at Ceejay Automotive & Autobody.This is a permanent position with a salary of $65,000 per year, working 40 hours per week in English.

  • Mining Solutions Co-op

    1 month ago

    Calgary, Canada Teck Full time

    **Duration**:8 months **Positions Available**:1 **Start Date**:Monday, January 6, 2025 For this exciting position, we are specifically targeting students with a background in Engineering or Computer Science, along with previous coding and business analysis experience. Collaborating with the Supervisor of Engineering Systems, this extraordinary opportunity...

  • Automotive Industry Manager

    2 weeks ago

    Calgary, Alberta, Canada PBS Systems Inc. Full time

    We are revolutionizing the automotive industry by providing innovative software solutions to car dealerships across North America.The Role:As a senior leader at PBS Systems Inc., you will drive business growth by overseeing software implementations, fostering long-term feature adoption, and leading a team of experts in accounting. You will coach dealership...

  • Automotive Office Coordinator

    4 weeks ago

    Calgary, Alberta, Canada Get Wrenched Automotive And Trucks Full time

    Job Description: We are seeking a highly organized and detail-oriented individual to join our team as an Automotive Office Coordinator at Get Wrenched Automotive And Trucks. This role is responsible for providing exceptional customer service, managing office tasks, and maintaining accurate records.