IT Technical Support Specialist

4 weeks ago


Surrey, British Columbia, Canada F12 Full time
About the Role

We are seeking an experienced IT Infrastructure Technician to join our team at F12. As a key member of our team, you will be responsible for providing technical assistance and support to our clients while executing preliminary installs, moves, adds, and changes.

Key Responsibilities
  • Deploy network hardware and PCs using standard configuration
  • Image and deploy PCs to match quotes and client expectations
  • Ensure warranties are applied, and applications are properly licensed and transferred when applicable
  • Maintain accurate timesheets and documentation using F12's tools
  • Provide open communication to escalate out-of-scope issues to senior resources
Requirements
  • 1 year of experience in IT Help Desk/Support
  • Comp TIA A+ certification (preferred)
  • Valid 5-class driver's license
What We Offer

We offer a dynamic culture that champions diversity and inclusivity, fostering a respectful working environment. Our total rewards plan includes:

  • Health Spending or RRSP Matching
  • Three weeks vacation plus extra Flex Days
  • Reimbursements for educational advancement and certifications
  • Leadership development opportunities and growth coaching

We are an equal opportunity employer committed to building and maintaining a diverse workforce. If you require accommodation during the hiring process, please notify us in advance.



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