Help Desk Specialist
2 days ago
We are a leading provider of innovative technology solutions.
Job OverviewThe Help Desk Specialist will be responsible for providing technical assistance and support to our customers.
Key Responsibilities:- Coordinate with customers to resolve technical issues and escalate as needed.
- Read technical manuals and guides to provide expert advice to users.
- Investigate and resolve problems to deliver exceptional customer service.
- Identify user needs and train them to troubleshoot issues.
- Provide network and internet support to users.
- Create documentation and manuals for use by other users.
- Stay up-to-date with the latest technology trends and implement best practices in the workplace.
To succeed in this role, you will need:
- Completion of secondary school education is required.
- Minimum post-secondary education in the same field is preferred.
We offer a competitive salary and benefits package, including:
- A minimum annual salary of $65,000 CAD.
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