Technical Support Specialist
2 months ago
Safe Software is looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, sharing your collective knowledge, and contributing to our FME Community Q&A Forums and Knowledge Base.
Key Responsibilities- Go above and beyond for our customers to help resolve their support cases
- Share your knowledge with FME users by contributing to our FME Community Q&A Forums and Knowledge Base
- Collaborate across teams to deliver effective product demos and proof-of-concepts
- Deliver webinars that highlight FME's amazing capabilities
- Help improve the FME Platform by collaborating with our Product Managers and our customers
- Test and explore new features of FME in beta stages
We are looking for a candidate with experience working with a broad range of data formats, including GIS, CAD, databases, raster, JSON, XML, and REST APIs/web/cloud services. Effective communication skills, empathy, and a customer-centric approach are also essential. Additionally, we prefer candidates with experience in ETL processes, data integration workflows, and programming languages such as Python and SQL.
About Safe SoftwareSafe Software is a company that values meaningful work, a supportive environment, social responsibility, learning and career development, flexible working hours, work-life balance, health and wellness, and family. We offer a comprehensive benefits package, including extended health, dental, health or lifestyle spending, and counseling benefits from day one. We also offer a parental leave top-up program for new parents through childbirth or adoption, and a profit-sharing program that rewards our employees for their hard work and dedication.
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Technical Support Specialist
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