Technical Support Specialist

2 weeks ago


Surrey, British Columbia, Canada Bonjour Infotech Full time

We are seeking a highly motivated Technical Support Specialist to join our team at Bonjour Infotech.

Job Description

The successful candidate will be responsible for providing technical support to users experiencing difficulties with computer systems, networks, and internet connectivity. Key responsibilities include:

  • Responding to user inquiries and troubleshooting technical issues;
  • Consulting technical guides, manuals, and other documents to research and implement solutions;
  • Collecting, organizing, and maintaining a log of problems and solutions for use by other technical support analysts;
  • Providing business system, network, and internet support to users in response to identified difficulties.
Required Skills and Qualifications

To be successful in this role, the ideal candidate will possess:

  • A college diploma or non-university certificate from a program of 1 year to 2 years;
  • Less than 2 years of experience in a related field;
  • Excellent communication and problem-solving skills;
  • Familiarity with computer systems, networks, and internet protocols.
Benefits

Bonjour Infotech offers a competitive salary range of $60,000 - $80,000 per annum, depending on experience, as well as:

  • A comprehensive benefits package including health, dental, and vision coverage;
  • A generous paid time off policy;
  • Ongoing training and professional development opportunities.
Working Conditions

This is a full-time permanent position requiring a 32-40 hour workweek. The ideal candidate will have excellent time management skills and be able to work independently with minimal supervision.



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