Senior Claims Manager, Specialty Claims
1 week ago
We are seeking a highly skilled and experienced Senior Claims Manager to join our team at Zurich 56 Company Ltd. As a Senior Claims Manager, you will play a critical role in leading and directing a team of technical Claims Professionals across multiple locations.
The ideal candidate will have a strong background in managing people in a specialty claims environment and a proven track record of driving superior claims results. You will be responsible for providing direction, technical guidance to the team, and tracking and reporting on key metrics.
Key Responsibilities:
- Drive superior claims results by providing direction, technical guidance to the team and tracking and reporting on key metrics.
- Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, customers and brokers, and analyzing and resolving quality and customer service problems.
- Identify trends and provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.
- Coordinate, manage and champion changes in requirements, strategy and culture across all areas of responsibility.
- Execute and monitor compliance with all legal, regulatory and internal control requirements.
- Motivate and lead a high performance team by attracting, onboarding, recruiting and retaining team members.
- Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development.
Requirements:
- Required: Juris Doctor and 5 or more years of experience in the Specialty Claims OR Bachelors Degree and 5 or more years of experience in the Specialty Claims AND 2 or more years of people management experience.
- Customer service experience.
- Advanced Microsoft Suite skills.
- Experience collaborating across work groups.
- Knowledge of insurance legal statutes and procedures.
- Knowledge of the insurance industry, claims and the insurance legal and regulatory environment.
- Organization and multi-tasking skills.
- Strong data research and analytical skills.
- Training and presentation skills.
- Travel 25%.
About Zurich 56 Company Ltd
Zurich 56 Company Ltd is a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market. We are committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich.
We value diversity and inclusion and are committed to creating an environment where everyone feels welcome. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB) and strive to give our employees the tools they need to make an impact.
We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
We understand how important it is to rest, recharge and do the things you love. At Zurich 56 Company Ltd, all employees receive a minimum of four weeks of vacation per year to do just that.
We also understand that employees require time off for personal reasons. Zurich 56 Company Ltd employees receive four personal days per year to be used at their discretion.
We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
We care about our communities and are committed to giving back to our communities through our talent, time and resources.
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