Senior Claims Manager, Specialty Claims
1 week ago
We are seeking a highly skilled and experienced Senior Claims Manager to join our team at Zurich Canada. As a Senior Claims Manager, you will be responsible for overseeing and leading a team of technical Claims Professionals across multiple locations.
Key Responsibilities- Drive superior claims results by providing direction, technical guidance to the team and tracking and reporting on key metrics.
- Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, customers and brokers, and analyzing and resolving quality and customer service problems.
- Identify trends and provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.
- Coordinate, manage and champion changes in requirements, strategy and culture across all areas of responsibility.
- Execute and monitor compliance with all legal, regulatory and internal control requirements.
- Motivate and lead a high performance team by attracting, onboarding, recruiting and retaining team members.
- Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development.
- Juris Doctor and 5 or more years of experience in the Specialty Claims
OR
- Bachelors Degree and 5 or more years of experience in the Specialty Claims
AND
- 2 or more years of people management experience
- Customer service experience
- Advance Microsoft Suite skills
- Experience collaborating across work groups
- Knowledge of insurance legal statutes and procedures
- Knowledge of the insurance industry, claims and the insurance legal and regulatory environment
- Organization and multi-tasking skills
- Strong data research and analytical skills
- Training and presentation skills
- Travel 25%
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. We are a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years.
We are committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition.
We are proud of our culture and are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work.
We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.
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