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Senior Claims Manager, Specialty Claims Expert
2 months ago
Zurich Canada is seeking a highly skilled Senior Claims Manager to lead our Specialty Claims team. As a key member of our leadership team, you will be responsible for overseeing the management of complex claims, ensuring high-quality service, and driving operational efficiency.
Key Responsibilities- Claims Management: Provide direction and technical guidance to the team, track and report on key metrics, and drive superior claims results.
- Customer Satisfaction: Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, customers, and brokers, and analyzing and resolving quality and customer service problems.
- Claims Insights: Identify trends and provide claims insights to assist business units by collaborating in product development, customer/broker stewardship, and prospect meetings.
- Team Leadership: Motivate and lead a high-performance team by attracting, onboarding, recruiting, and retaining team members.
- Compliance: Execute and monitor compliance with all legal, regulatory, and internal control requirements.
- Education: Juris Doctor and 5 or more years of experience in Specialty Claims, or Bachelors Degree and 5 or more years of experience in Specialty Claims.
- Experience: 2 or more years of people management experience, customer service experience, advanced Microsoft Suite skills, experience collaborating across work groups, knowledge of insurance legal statutes and procedures, knowledge of the insurance industry, claims, and the insurance legal and regulatory environment.
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. We are a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years.
Our Culture- Diversity, Inclusion, Equity, and Belonging: We are proud of our culture and are passionate about creating an environment where everyone feels welcome.
- Collaborative Culture: We value diversity of thought and strive to give our employees the tools they need to make an impact.
- Employee Well-being: We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs.
- Work-Life Balance: We understand how important it is to rest, recharge, and do the things you love, and offer a minimum of four weeks of vacation per year.
- Professional Development: We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
