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Service Coordinator

1 month ago

Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

About the Role:

Societe Generale Corporate Investment Bank is seeking a highly skilled Service Coordinator to join its Global Banking Technology & Operations team. As a key member of the team, you will be responsible for supporting the Structured Finance department in ensuring operational performance and efficiency across the perimeter.

Key Responsibilities:

  • Assist production teams as needed and provide technical support to build expertise within the STR Servicing teams
  • Review, verify, and authorize daily loan transactions, including Money Market, Commercial Paper, Non-performing, and Direct/Agented facilities
  • Oversee the review and approval of loan forms for new borrowings, increases, rollovers, pay-downs, and commitment reductions, as well as daily approvals of loan proceeds
  • Ensure proper reconciliation of interest, commitment fees, and investigate any discrepancies
  • Contribute to the improvement of AMER processes and aligning STR processes globally, with a focus on data quality, payments, event management, and key performance indicators (KPIs)
  • Support the STR manager in monitoring STR Servicing processes and data quality through various system-generated reports
  • Serve as a Subject Matter Expert and preferred point of contact for related projects
  • Ensure comprehensive process documentation and team training to maintain high standards

Requirements:

  • Proficiency in Loan IQ (LIQ Loan System) and experience servicing syndicated deals as an agent
  • Strong understanding of loan products and cash payment principles in USD and foreign currencies
  • Advanced Excel skills
  • A minimum of 5 years of experience in commercial lending using Loan IQ, with exposure to diverse portfolios (agency/syndicated loans)
  • Knowledge of financial products, especially loans, guarantees, and standby letters of credit

Competencies:

  • Strong analytical and reconciliation skills with attention to detail and accuracy
  • Excellent written and verbal communication skills
  • Self-confidence, the ability to work independently, and strong organizational and time management skills
  • A team player who collaborates effectively

Languages: French, English

The ability to communicate in English, both orally and in writing, is a requirement as the person in this position will be expected to collaborate regularly with colleagues and partners in the United States.

Benefits:

  • Competitive compensation & benefits offering, including but not limited to:
  • Minimum of 20 Vacation days + 4 personal days
  • Supportive Maternity, paternity, parental and adoption leave policy
  • Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics, etc.)
  • Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
  • Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
  • A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others)

Culture:

Hybrid Work Environment:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.