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Technical Support Specialist

1 month ago

Mississauga, Ontario, Canada GN IT & Management Solutions Inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at GN IT & Management Solutions Inc. The successful candidate will provide exceptional technical support to our clients, ensuring they receive timely and effective solutions to their IT-related issues.

Key Responsibilities
  • Respond to user inquiries and resolve technical issues via phone, email, or in-person
  • Provide technical guidance and training to clients on software applications and hardware usage
  • Collaborate with internal teams to identify and resolve technical issues
  • Document and maintain accurate records of technical support interactions
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Post-secondary education in a related field (e.g., computer science, information technology)
  • 1-2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications
  • Experience with help desk software and technical documentation tools
  • Knowledge of network protocols and operating systems (e.g., Windows, Linux)
  • Certifications in technical support or related fields (e.g., CompTIA A+)
Work Environment

The successful candidate will work in a dynamic and collaborative environment, with opportunities for professional growth and development.

We offer a competitive salary and benefits package, as well as opportunities for career advancement.