Director of Front Office Operations

4 weeks ago

Lake Louise, Canada Accor Full time
Director of Front Office

As a key member of our leadership team, the Director of Front Office will be responsible for leading the Front Office Division, ensuring exceptional guest experiences, and driving business growth. This role requires a strategic leader with excellent interpersonal skills, who can maximize Rooms Operations and build a high-performing team.

Key Responsibilities:
  • Lead the Front Office Division, including Front Desk, Guest Services, Concierge, and Royal Service.
  • Develop and implement strategies to drive service enhancements, improve guest satisfaction, and increase revenue.
  • Review departmental profits, payroll expenses, rooms' expenses, and cost per occupied room.
  • Conduct daily briefings with teams, review business information, and adjust schedules to meet demands.
  • Prepare weekly work schedules, review departmental performance, and provide coaching to staff.
  • Monitor and handle guest complaints, manage RPS, and respond to guests as necessary.
  • Act as the ALL Limitless program champion, drive loyalty, and manage hotel targets.
  • Manage hotel room inventory, provide training and development opportunities, and conduct performance reviews.
  • Facilitate divisional and departmental meetings, cooperate with the Finance team, and ensure compliance with credit policies and SAQ procedures.
  • Ensure guests receive exceptional experiences, adhere to brand standards, and achieve set goals.
  • Oversee security incidents, guest complaints, and reinforce hotel values.
  • Establish and champion SLS-specific Standard Operating Procedures for the Front Office Division.
  • Attend, lead, and participate in hotel and departmental meetings, interview, train, and manage talent in the Front Office Division.
  • Role model our culture, take collective responsibility for the effective running of the Front Office division, and play an ambassadorial role for colleagues as required.
  • Lead Employee Engagement Performance (EES) of the Front Office team, ensuring it is effectively managed through focus on colleague training and development, problem resolution, coaching, succession planning, and holding teams accountable for delivering Fairmont service standards.
  • Drive a high-performance culture, set clear expectations, empower your team, and hold them accountable for delivering our Mission.
Requirements:
  • A minimum of two years' Front Office management experience in a luxury hotel required.
  • Previous experience with Opera system required.
  • Computer literate in Microsoft Window applications required.
  • University/College degree in a related discipline preferred.
  • Ability to lead by example, believe in a strong team culture, and set the scene for high performance.
  • Self-motivated, with the ability to make effective decisions.
  • Demonstrates initiative, and the ability to multitask and work with minimal supervision.
  • Ability to maintain high service levels under pressure.
  • Ability to consistently stand and walk throughout shift.
  • Excellent relationship builder, confident in working with other teams and leaders; passionate about what we can achieve together.
  • Takes ownership of important issues, solves problems, and makes effective decisions.
  • Up for doing things differently and trying (almost) everything once.
  • Wants to be part of a team that works hard, supports each other, and has fun along the way.
  • Solid business/financial acumen with good understanding of luxury hotel operations.
  • Ensures security and confidentiality of guest and hotel information in accordance with company GDPR data security act.
  • Maintains complete knowledge of hotel features/services, room types, rates, and policies.

We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and experienced leader, passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

  • Front Office Director

    5 days ago

    Lake Louise, Canada Accor Hotels Full time

    {"h1": "Director of Front Office Role Summary", "p": "As a Director of Front Office at Accor Hotels, you will lead the front office division in delivering exceptional guest services, driving service enhancements, and building colleague engagement. You will be responsible for overseeing the day-to-day operations of the front desk, guest services, concierge,...

  • Director of Front Office Operations

    1 month ago

    Lake Louise, Canada Accor Full time

    Director of Front Office Job DescriptionAbout the Role:We are seeking a highly skilled and experienced Director of Front Office to join our team at Fairmont Chateau Lake Louise. As a key member of our leadership team, you will be responsible for leading the Front Office Division and ensuring the delivery of exceptional guest services.Key...

  • Director of Front Office Operations

    1 month ago

    Lake Louise, Canada Accor Full time

    Director of Front Office Job DescriptionAbout the Role:We are seeking a highly skilled and experienced Director of Front Office to join our team at Fairmont Chateau Lake Louise. As a key member of our leadership team, you will be responsible for leading the Front Office Division and ensuring the delivery of exceptional guest services.Key...

  • Director of Front Office Leadership

    2 months ago

    Lake Louise, Canada Accor Full time

    Director of Front Office Job DescriptionAbout the Role:We are seeking a highly skilled and experienced Director of Front Office to join our team at Fairmont Chateau Lake Louise. As a key member of our leadership team, you will be responsible for leading the Front Office Division and ensuring the delivery of exceptional guest services.Key...

  • Director of Front Office Leadership

    2 months ago

    Lake Louise, Canada Accor Full time

    Director of Front Office Job DescriptionAbout the Role:We are seeking a highly skilled and experienced Director of Front Office to join our team at Fairmont Chateau Lake Louise. As a key member of our leadership team, you will be responsible for leading the Front Office Division and ensuring the delivery of exceptional guest services.Key...

  • Front Office Division Director

    2 weeks ago

    Lake Louise, Canada Accor Full time

    **Job Summary**The Director of Front Office is responsible for leading the Front Office Division at Fairmont Chateau Lake Louise. This role requires a strategic leader who can maximize Rooms Operations and deliver five-star luxury guest services.**Key Responsibilities**Lead the Front Office Division, including Front Desk, Guest Services, Concierge, and Royal...

  • Director of Front Office

    4 months ago

    Lake Louise, Canada Accor Full time

    Company Description Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime...

  • Director of Front Office Leadership

    4 weeks ago

    Lake Louise, Canada Accor Full time

    Director of Front OfficeAs a seasoned hospitality professional, you will have the opportunity to showcase your leadership skills and drive excellence in the Front Office Division. Your strategic vision and interpersonal strengths will be essential in delivering exceptional guest services and building a high-performing team.Key Responsibilities:Lead the Front...

  • Operations Director

    2 weeks ago

    Snow Lake, Canada Disability Solutions Full time

    Job SummaryAs a key member of the Disability Solutions team, the Operations Director will be responsible for overseeing portfolios for a specific region to ensure safety, high-quality service, efficiency, and financial performance. Reporting to the District Manager, the successful candidate will execute the strategic vision of the Senior Leadership Team and...

  • Operations Director

    3 weeks ago

    Snow Lake, Canada Horizon North Full time

    Job Title: Operations DirectorJob Summary:The Operations Director will oversee portfolios for a specific region to ensure safety, high-quality service, efficiency, and financial performance. This role will execute the strategic vision of the Senior Leadership Team and foster long-term relationships by delivering operational excellence to meet client and...

  • Food and Beverage Assistant Manager

    5 months ago

    Lake Louise, Canada Post Hotel & Spa Full time

    Job opening criteria The company As the Food and Beverage Assistant Manager at Post Hotel & Spa, you will play a crucial role in supporting the Director of Food & Beverage in overseeing the dynamic culinary landscape of our renowned dining establishments. This position involves active participation in daily operations, team leadership, and collaboration...

  • Finance Director

    6 days ago

    Red Lake, Canada Evolution Mining Gold Operations Ltd. Full time

    The role of a Finance Director at Evolution Mining Gold Operations Ltd. involves overseeing the company's financial operations, including budgeting, forecasting, and financial reporting.The Finance Director will be responsible for leading a team of financial professionals and ensuring that the company's financial activities are aligned with its strategic...

  • Front Office Coordinator

    7 days ago

    Slave Lake, Canada SA Dental Full time

    Job Title: Administrative Support AssociateWe are seeking a highly organized and detail-oriented Administrative Support Associate to join our team at SA Dental. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of our office.Key...

  • Hotel Front Office Supervisor

    3 days ago

    Smoky Lake, Canada Smoky Lake Inn Full time

    About Smoky Lake InnSmoky Lake Inn is a reputable hospitality establishment seeking an experienced Hotel Front Office Supervisor to join our team.Compensation and BenefitsThe successful candidate will be offered a competitive salary of $45,000 - $60,000 per annum, commensurate with experience.Job SummaryWe are looking for a skilled Hotel Front Office...

  • Hotel Operations Manager

    3 weeks ago

    Lake Louise, Canada Lake Louise Inn Full time

    Hotel Operations ManagerLake Louise Inn is seeking a skilled Hotel Operations Manager to oversee the day-to-day activities of our front office team. As a key member of our management team, you will be responsible for ensuring exceptional guest service, managing staff, and maintaining the smooth operation of our hotel.Key Responsibilities:Assist guests with...

  • Front Office Manager

    3 months ago

    Niagara-on-the-Lake, Canada Vintage Hotels: Prince of Wales Full time

    **Please note that this is a Temporary position** The Prince of Wales Hotel is currently searching for a Full-time Front Office Manager (Temporary) to join our growing team! If you have a passion for hospitality and are currently looking for career advancement opportunities, look no further! **What you'll be doing**: - Providing personalized and...

  • Spa Director

    4 weeks ago

    Lake Louise, Canada Accor Full time

    Spa Director Job DescriptionAs a Spa Director at Fairmont Chateau Lake Louise, you will be responsible for driving the success of our resort spa, ensuring exceptional guest experiences, and leading a high-performing team. Your expertise in spa operations, business development, and leadership will be instrumental in achieving our goals.Key...

  • Spa Director

    4 weeks ago

    Lake Louise, Canada Accor Full time

    Spa Director Job DescriptionAs a Spa Director at Fairmont Chateau Lake Louise, you will be responsible for driving the success of our resort spa, ensuring exceptional guest experiences, and leading a high-performing team. Your expertise in spa operations, business development, and leadership will be instrumental in achieving our goals.Key...

  • Finance Director

    2 days ago

    Red Lake, Canada Evolution Mining Gold Operations Ltd. Full time

    About the RoleWe are seeking a highly experienced Finance Director to lead our financial operations at Evolution Mining Gold Operations Ltd. This is a senior leadership role that requires strong financial expertise, strategic thinking, and excellent communication skills.Job DescriptionThe Finance Director will be responsible for developing and implementing...

  • Director of Engineering

    2 months ago

    Lake Louise, Canada Accor Full time

    Director of Engineering Job DescriptionAt Fairmont Chateau Lake Louise, we are seeking a highly skilled and experienced Director of Engineering to join our team. As a key member of our operations team, you will be responsible for implementing and overseeing our preventative maintenance programs to ensure a safe and welcoming hotel for all colleagues, guests,...