Spa Director

4 weeks ago


Lake Louise, Canada Accor Full time
Spa Director Job Description

As a Spa Director at Fairmont Chateau Lake Louise, you will be responsible for driving the success of our resort spa, ensuring exceptional guest experiences, and leading a high-performing team. Your expertise in spa operations, business development, and leadership will be instrumental in achieving our goals.

Key Responsibilities:
  • Develop and execute strategic plans to enhance spa operations, revenue growth, and guest satisfaction.
  • Lead a team of spa professionals, providing guidance, coaching, and development opportunities to ensure exceptional service delivery.
  • Collaborate with hotel departments to promote spa services, packages, and promotions.
  • Manage spa budgets, forecasts, and financial performance, ensuring profitability and efficiency.
  • Stay up-to-date with industry trends, competitor analysis, and best practices to maintain a competitive edge.
  • Ensure compliance with health, safety, and wellness standards, as well as Accor's policies and procedures.
Requirements:
  • Minimum 3 years of experience in a management position in a resort spa or related field.
  • Bachelor's Degree in Business Administration or a related field (desired but not required).
  • Proven track record of success in spa operations, business development, and leadership.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

Accor is committed to fostering an inclusive and diverse work environment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional guest experiences.


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