Customer Retention Experience Director
1 week ago
**About Us**
Groupe Dynamite Inc. is a leading fashion retailer in North America, operating over 300 stores across Canada and the United States. Our mission is to empower individuals through our products, which are designed and distributed by our integrated omni-channel brands.
Overview:
As a Customer Retention Manager at Groupe Dynamite Inc., you will play a crucial role in developing and executing strategies to improve customer experiences through our CRM channels. You will be responsible for owning targets, setting vision, and optimizing customer experiences across email, SMS, and app pushes. This position requires direct hands-on experience in digital CRM and retention programs, as well as leadership and people management skills.
Key Responsibilities:
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