Customer Retention Experience Strategist

1 week ago


MontRoyal, Quebec, Canada Groupe Dynamite Inc. Full time
Job Summary:

We are seeking a seasoned Customer Retention Manager to lead our CRM efforts and drive customer engagement. As a key member of our team, you will be responsible for developing and executing strategies to enhance the customer experience across our digital channels.

Main Responsibilities:
  • Own the achievement of targets and optimize the customer experience through our CRM channels: email, SMS, and app pushes.
  • Coach, mentor, and support a team that includes CRM strategists, coordinators, and HTML coders in their development as a best-in-class team.
  • Be the strategic expert on orchestrating brand-positive customer experiences across CRM.

To succeed in this role, you will need 6+ years of experience with direct hands-on experience in digital CRM and retention programs, as well as 2+ years of demonstrated leadership and people management experience. A Bachelor's degree in Marketing, Business, Strategic Management, or a quantitative field is required. You should also have experience with the Salesforce Marketing Cloud, Klaviyo, Braze, or a similar email service provider.

Qualifications:
  • 6+ years of experience with direct hands-on experience in digital CRM and retention programs.
  • 2+ years of demonstrated leadership and people management experience.
  • Bachelor's degree in Marketing, Business, Strategic Management, or a quantitative field.
  • Experience with the Salesforce Marketing Cloud, Klaviyo, Braze, or a similar email service provider.
What We Offer:

We offer a comprehensive compensation package that includes performance-driven bonuses, a group retirement savings program with employer matching, flexible group insurance with personalized coverage, an employee discount at Garage and Dynamite, exclusive private sample sales, and a flexible vacation policy. GDI has been repeatedly voted one of Montréal's Top Employers and one of Canada's Top Employers for Young People. Our estimated salary range is $85,000 - $110,000 per year, depending on experience.



  • Mont-Royal, Quebec, Canada Groupe Dynamite Inc. Full time

    Job SummaryWe are seeking a seasoned Customer Retention Manager to lead our efforts in building brand-aligned customer experiences through CRM channels, email, app pushes, and SMS. As a key member of our team, you will drive user engagement and channel growth based on customer insights, advanced personalization, segmentation, and iterative testing.Main...


  • Mont-Royal, Quebec, Canada Creative Niche Full time

    About Creative NicheCreative Niche is a leading company in digital advertising, seeking an experienced Amazon Ads Growth Strategist to join our team.Salary:$125,000 - $150,000 per yearJob Description:The ideal candidate will be responsible for optimizing digital advertising across Amazon Marketplaces, focusing on scaling marketplace efforts efficiently and...


  • Mont-Royal, Quebec, Canada Canada Goose Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Canada Goose. As a key member of our store leadership team, you will be responsible for creating engaging customer journeys and driving business results.


  • Mont-Royal, Quebec, Canada Creative Niche Full time

    Amazon Ads Performance Manager Job DescriptionAt Creative Niche, we are seeking a highly skilled Amazon Ads Performance Manager to optimize our digital advertising strategy and drive ecommerce sales growth across our marketplaces.About the Role:The successful candidate will be responsible for creating and optimizing digital advertising campaigns on Amazon...


  • Mont-Royal, Quebec, Canada The Children's Place canada Full time

    Job DescriptionAt The Children's Place Canada, we are committed to providing equal employment opportunities to all our associates and applicants. Our goal is to create a diverse and inclusive work environment where everyone feels valued and respected.Key Responsibilities:Provide excellent customer service by engaging with customers, responding to their...


  • Mont-Royal, Quebec, Canada Fairstone Financial Inc. Full time

    About Fairstone Financial Inc.Fairstone Financial Inc. is Canada's leading provider of responsible lending solutions, serving Canadians with integrity and professionalism.Role OverviewWe are seeking a Customer Service Specialist - Loan Solutions to join our team. As a key member of our customer service team, you will play a vital role in delivering...


  • Mont-Royal, Quebec, Canada Randstad Canada Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Administrative Coordinator to join our team in Montreal. This role requires excellent communication and organizational skills, with a strong ability to work independently and as part of a team.About the RoleThe successful candidate will be responsible for responding to customer requests in a...


  • Mont-Royal, Quebec, Canada Randstad Full time

    We're seeking a detail-oriented and organized Bilingual Customer Service Coordinator to play a crucial role in supporting our operations.Key Responsibilities:Provide exceptional service to our clients through efficient coordination and communicationSupport our team in ensuring our clients receive top-notch serviceCollaborate with colleagues to achieve common...


  • Mont-Laurier, Quebec, Canada National Bank Full time

    Embark on a rewarding career as a Financial Services Professional with National Bank, where you will play a pivotal role in delivering exceptional customer experiences. This dynamic position offers numerous opportunities for growth and development, allowing you to live your ambitions and make a positive impact on the lives of clients and colleagues...


  • Mont-Royal, Quebec, Canada Fairstone Bank Full time

    About Fairstone BankAt Fairstone Bank, we're dedicated to delivering exceptional financial services that exceed our customers' expectations. Our mission is to build long-lasting relationships with our clients by providing personalized support and guidance.Job Title: Business Development ManagerWe're seeking an experienced Business Development Manager to join...


  • Mont-Royal, Quebec, Canada Fairstone Bank Full time

    Job OverviewFairstone Bank is seeking a skilled Branch Manager to lead our Mont-Royal branch. As a key member of our team, you will be responsible for driving business growth, developing new opportunities, and maintaining exceptional customer relationships.About the RoleThis full-time position requires a proven track record in finance industry sales or...


  • Mont-Royal, Quebec, Canada Freightcom Full time

    About Freightcom">Founded in 2010, Freightcom set out to revolutionize the shipping industry with a centralizing solution that simplifies the process for small and medium-sized Canadian businesses.">We've since grown to become the leading shipping solution in Canada, expanding our operations worldwide. As we continue to grow, we're looking for highly...


  • Mont-Royal, Quebec, Canada Freightcom Full time

    About Freightcom:">Founded in 2010, Freightcom aimed to revolutionize the shipping process for small and medium-sized businesses in Canada. Our vision was to create a centralized solution that prioritizes speed, convenience, and cost-effectiveness.In over a decade, we've grown into the leading shipping solution in Canada, expanding our operations globally....


  • Mont-Royal, Quebec, Canada Randstad Full time

    Job TitleSenior Logistics Coordinator for Ground ShipmentsAbout the JobWe are seeking a seasoned Senior Logistics Coordinator to lead our Ground shipment division, specializing in carrier relations, dispatching, and customs clearances. The ideal candidate will have experience working in the transport industry, preferably in brokerage or 3PL.Key...


  • Mont-Royal, Quebec, Canada Fairstone Bank Full time

    At Fairstone Bank, we are seeking a highly skilled Business Development Manager to join our team. As a key member of our leadership team, you will be responsible for driving the overall success of our branch by maintaining and optimizing profitability.With a strong background in finance industry sales or management experience, you will have a proven track...


  • Mont-Royal, Quebec, Canada Fairstone Bank Full time

    About Fairstone BankFairstone Bank is a leading provider of financial services in Montreal. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.Job Title: Senior Business Development ManagerWe are seeking an experienced Senior Business Development Manager to join our team in Mont-Royal. As a...


  • Mont-Royal, Quebec, Canada Randstad Full time

    Job Title: Logistics Coordinator - International Freight SpecialistDescription:Ocean logistics involves coordinating and managing the movement of goods across the globe. As a Logistics Coordinator in our Ocean Department, you will play a key role in ensuring seamless communication between clients, vendors, and internal teams.The ideal candidate must have a...


  • Mont-Royal, Quebec, Canada Randstad Canada Full time

    About UsSpecializing in worldwide logistics, we are a leading company in Montreal with a strong commitment to excellence and customer satisfaction. We are seeking an experienced Logistics Coordinator Leader for our Ground shipment division to handle carrier relations, dispatching, and customs clearances.Job SummaryThe successful candidate will have the...


  • Mont-Royal, Quebec, Canada Randstad Full time

    About Randstad: Specializing in worldwide logistics, we're a leading recruitment agency with a presence in Montreal (Mount-Royal). Our team is currently seeking a Logistics Specialist for the Ground shipment division to handle carrier relations, dispatching, and customs clearances.Salary Estimate: Based on industry standards and location, we estimate a...


  • Mont-Royal, Quebec, Canada Randstad Canada Full time

    We are seeking an experienced Logistics Coordinator to join our team in Quebec City. This role can be remotely worked from the comfort of your home, with a 2-week on-site training at our head office.This position is ideal for individuals with a minimum of 2 years' experience as a Dispatcher/Logistics Coordinator for over-the-road shipments and experience...