Customer Service Specialist

1 week ago


MontRoyal, Quebec, Canada Fairstone Financial Inc. Full time
About Fairstone Financial Inc.

Fairstone Financial Inc. is Canada's leading provider of responsible lending solutions, serving Canadians with integrity and professionalism.

Role Overview

We are seeking a Customer Service Specialist - Loan Solutions to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences, ensuring customer satisfaction, and driving business growth.

Key Responsibilities
  • Support customers and prospective customers on the phone and in person to provide best-in-class service
  • Follow up past due customer accounts to ensure timely resolution
  • Manage cash controls, including taking payments, to maintain accurate financial records
  • Commit to personal training and development to support our mission of delivering the best borrowing experience and earning customer trust and loyalty
Requirements

To be successful in this role, you will need:

  • A high-school diploma or equivalent
  • Maintain a positive and supportive attitude to foster a gratifying work atmosphere
  • Strong communication skills, both written and verbal
What We Offer
  • A comprehensive training program to develop your skills and knowledge
  • A competitive salary of $45,000 per year
  • Flexible scheduling options, including full-time and part-time positions
  • A generous benefits package, including paid coaching, eLearning courses, employee discounts, pension matching, and wellness days


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