Technical Solutions Specialist

3 weeks ago

Toronto, Ontario, Canada Uncharted Talent Inc Full time

We are seeking a skilled Technical Solutions Specialist to support our sales team in delivering tailored technical solutions to clients. The ideal candidate will possess strong technical expertise, excellent communication skills, and a passion for tackling complex challenges.

Key Responsibilities:

  • Partner with the sales team to drive business growth by creating and presenting technical solutions.
  • Participate in pre-sales meetings, engage in discovery discussions, and deliver technical presentations.
  • Identify technical gaps and design innovative solutions to address client requirements.
  • Develop comprehensive solution designs, including Statements of Work (SOW), aligned with client expectations.
  • Facilitate smooth hand-offs between the sales and service delivery teams by participating in project kick-offs.
  • Maintain ongoing communication with clients to ensure satisfaction, minimize churn, and support renewals.
  • Collaborate with Product and Marketing teams to contribute to technical documentation and product literature.

Qualifications:

  • 2-3 years of experience in a presales, technical support, solutions engineering, or similar role.
  • Strong technical background, particularly in VMware, Fortinet, and network infrastructure.
  • Ability to quickly learn and apply new technologies.
  • Exceptional verbal and written communication skills, with the ability to explain complex technical concepts clearly.
  • Professional demeanor with strong interpersonal skills.
  • Adaptable and willing to take on multiple roles as needed.
  • Curious, enthusiastic, and eager to expand technical and sales knowledge.

Technical Skills:

  • Expertise in designing and implementing network infrastructure (routing, switching, wireless, security, monitoring).
  • Proficiency in VMware and virtualization technologies.
  • Experience with backup and disaster recovery design.
  • Familiarity with Microsoft technologies.
  • Knowledge of Fortinet and Palo Alto (certifications are a plus).
  • Experience with HPE and Aruba is advantageous.
  • Working knowledge of Azure Cloud and AWS is beneficial.

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