Global After Sales

4 weeks ago


Cambridge, Ontario, Canada ATS Automation Full time

At ATS Automation, we're seeking a strategic operational leader to drive global after-sales and services for our Industrial Automation segment. As the VP, After Sales & Services, you'll be responsible for developing and implementing a strategic plan to drive consistent growth in our aftermarket portfolio. This role requires a strong background in sales, operations, and service/aftermarket leadership, with a focus on lean process management.

Key Responsibilities
  • Develop a strategic plan to drive growth in our aftermarket portfolio
  • Maximize the efficiency of our internal and global services resources
  • Lead the Front End and Back End of the Industrial Automation segment after-sales and service business
  • Directly and through a matrixed team, articulate and deliver value-added service solutions to customers
  • Develop and leverage customer feedback and KPIs to drive focused customer support

Requirements

  • A minimum of 15 years' experience in sales, operations, and/or service/aftermarket leadership
  • Previous experience working in the custom automation equipment business or preferred
  • Excellent sales and customer relationship management skills
  • Computer knowledge with programs such as Windows, Excel, Word, MS Outlook, and Adobe

Why ATS Automation?

  • Be a part of an engaged, empowered, and innovative global workforce
  • Offer a robust total rewards package, including competitive salaries, comprehensive health and dental benefits, and employee bonus
  • Provide opportunities for professional growth and development through internal career opportunities and educational reimbursement


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