VP, After Sales

2 weeks ago

Cambridge, Ontario, Canada ATS Automation Full time

ATS Automation is seeking a strategic operational leader to serve as the functional owner of global after sales and services for the Industrial Automation segment.

The successful candidate will provide leadership by example in the adoption of streamlined processes, KPI implementation, customer focus, pipeline management, technical aptitude, M&A integration, and exceeding performance goals.

Key Responsibilities:

  • Develop a strategic plan and roadmap for implementation to drive consistent growth in our aftermarket portfolio across the segment.
  • Maximize the efficiency of our internal and global services resources through the implementation of robust processes and the development of our toolset to maximize the impact on customers.
  • Lead the Front End (FE) and Back End (BE) of the Industrial Automation segment after-sales and service business in-line with agreed upon processes.
  • Proactively articulate and deliver value-added service solutions to our customers through the life cycle of their equipment.
  • Leverage and implement standardized global processes.
  • Develop and leverage customer feedback and KPI's to drive focused customer support, conduct root cause analysis, and corrective actions.
  • Develop performance measurement tools and visual aids, focused around delivering profitable growth to the business through world-class service and support to customers.
  • Ensure the comprehensive use of the company CRM for all customer interactions and department activities.
  • Act as the escalation point for all Industrial Automation service issues or customer complaints and work them through to resolution with root cause analysis and corrective actions.
  • Facilitate/participate in site and global meetings/functions as needed.
  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.

Requirements:

Education:
A diploma or degree specializing in a technical field, preferably mechanical/electrical engineering.

Experience:
A minimum of 15 years of experience in sales, operations, and/or service/aftermarket leadership with a focus on lean process management. Previous experience working in the custom automation equipment business or the Nuclear industry is highly valuable. Excellent sales and customer relationship management skills are essential. Computer knowledge with programs such as Windows, Excel, Word, MS Outlook, Adobe, etc. Good knowledge of Sales Force or other CRMs. Strong influence and communication skills.

Why ATS Automation?

  • Be a part of an engaged, empowered, and innovative global workforce.
  • We offer a robust total rewards package - Competitive starting salaries, comprehensive health and dental benefits, overtime pay, employee bonus, RSP matching, Employee Share Purchase Program.
  • We provide awesome work perks such as treat days, gourmet coffee and beverages, subsidized breakfast and lunches in our cafeteria, employee referral bonuses, and lots more.
  • We are intentional about your professional growth and development through internal career opportunities and our educational reimbursement program.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

  • VP, After Sales

    1 month ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: VP, After Sales & ServicesATS Automation is seeking a seasoned executive to lead our global after-sales and services efforts for the Industrial Automation segment. As the VP, After Sales & Services, you will be responsible for developing and implementing a strategic plan to drive consistent growth in our aftermarket portfolio across the...

  • VP, After Sales

    1 month ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: VP, After Sales & ServicesATS Automation is seeking a seasoned executive to lead our global after-sales and services efforts for the Industrial Automation segment. As the VP, After Sales & Services, you will be responsible for developing and implementing a strategic plan to drive consistent growth in our aftermarket portfolio across the...

  • VP, After Sales

    1 month ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: VP, After Sales & ServicesATS Automation is seeking a seasoned executive to lead our global after-sales and services efforts for the Industrial Automation segment. As the VP, After Sales & Services, you will be responsible for developing and implementing a strategic plan to drive consistent growth in our aftermarket portfolio across the...

  • VP, After Sales

    1 month ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: VP, After Sales & ServicesATS Automation is seeking a seasoned executive to lead our global after-sales and services efforts for the Industrial Automation segment. As the VP, After Sales & Services, you will be responsible for developing and implementing a strategic plan to drive consistent growth in our aftermarket portfolio across the...

  • VP, After Sales

    3 weeks ago

    Cambridge, Ontario, Canada ATS Corporation Full time

    Job Title: VP, After Sales & ServicesATS Industrial Automation is seeking a seasoned executive to lead our global after sales and services strategy for the Industrial Automation segment. As the VP, After Sales & Services, you will be responsible for developing and implementing a strategic plan to drive consistent growth in our aftermarket portfolio.Key...

  • VP, After Sales

    4 weeks ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: VP, After Sales & ServicesATS Automation is seeking a seasoned executive to lead our global after-sales and services efforts for the Industrial Automation segment. As the VP, After Sales & Services, you will be responsible for developing and implementing a strategic plan to drive consistent growth in our aftermarket portfolio across the...

  • VP, After Sales

    3 weeks ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: VP, After Sales & ServicesATS Automation is seeking a highly experienced and strategic operational leader to join our team as VP, After Sales & Services. This role will be responsible for driving consistent growth in our aftermarket portfolio across the Industrial Automation segment.Key Responsibilities:Develop a strategic plan to drive growth in...

  • VP, After Sales

    3 weeks ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: VP, After Sales & ServicesATS Automation is seeking a highly experienced and strategic operational leader to join our team as VP, After Sales & Services. This role will be responsible for driving consistent growth in our aftermarket portfolio across the Industrial Automation segment.Key Responsibilities:Develop a strategic plan to drive growth in...

  • VP, After Sales

    1 month ago

    Cambridge, Ontario, Canada ATS Corporation Full time

    Job Title: VP, After Sales & ServicesATS Industrial Automation is seeking a seasoned executive to lead our global after sales and services efforts for the Industrial Automation segment. As the VP, After Sales & Services, you will be responsible for developing and implementing a strategic plan to drive consistent growth in our aftermarket portfolio across the...

  • VP, After Sales

    1 month ago

    Cambridge, Ontario, Canada ATS Corporation Full time

    Job Title: VP, After Sales & ServicesATS Industrial Automation is seeking a seasoned executive to lead our global after sales and services efforts for the Industrial Automation segment. As the VP, After Sales & Services, you will be responsible for developing and implementing a strategic plan to drive consistent growth in our aftermarket portfolio across the...

  • VP, After Sales

    4 weeks ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: VP, After Sales & ServicesATS Automation is seeking a seasoned executive to lead our global after sales and services efforts for the Industrial Automation segment. As the VP, After Sales & Services, you will be responsible for developing and implementing a strategic plan to drive consistent growth in our aftermarket portfolio across the...

  • VP, After Sales

    4 weeks ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job Title: VP, After Sales & ServicesATS Automation is seeking a seasoned executive to lead our global after sales and services efforts for the Industrial Automation segment. As the VP, After Sales & Services, you will be responsible for developing and implementing a strategic plan to drive consistent growth in our aftermarket portfolio across the...

  • VP, After Sales

    1 month ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job DescriptionThe VP, After Sales & Services for ATS Industrial Automation will be the functional owner of global after sales and services for the Industrial Automation segment. This strategic operational leadership position will sit on both the Global Services and Industrial Automation leadership teams and will have ownership of all activities in alignment...

  • VP, After Sales

    1 month ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job DescriptionThe VP, After Sales & Services for ATS Industrial Automation will be the functional owner of global after sales and services for the Industrial Automation segment. This strategic operational leadership position will sit on both the Global Services and Industrial Automation leadership teams and will have ownership of all activities in alignment...

  • VP, After Sales

    1 month ago

    Cambridge, Ontario, Canada ATS Corporation Full time

    Job Title: VP, After Sales & ServicesATS Corporation is seeking a highly skilled and experienced professional to lead our global after sales and services efforts for the Industrial Automation segment.Key Responsibilities:Develop and implement a strategic plan to drive consistent growth in our aftermarket portfolio across the segment.Maximize the efficiency...

  • VP, After Sales

    1 month ago

    Cambridge, Ontario, Canada ATS Corporation Full time

    Job Title: VP, After Sales & ServicesATS Corporation is seeking a highly skilled and experienced professional to lead our global after sales and services efforts for the Industrial Automation segment.Key Responsibilities:Develop and implement a strategic plan to drive consistent growth in our aftermarket portfolio across the segment.Maximize the efficiency...

  • VP, After Sales

    3 weeks ago

    Cambridge, Ontario, Canada ATS Corporation Full time

    Job Title: VP, After Sales & ServicesATS Industrial Automation is seeking a highly experienced and strategic operational leader to drive growth in our aftermarket portfolio across the Industrial Automation segment.Key Responsibilities:Develop a strategic plan and roadmap for implementation to drive consistent growth in our aftermarket portfolio.Maximize the...

  • Global After Sales

    2 weeks ago

    Cambridge, Ontario, Canada ATS Automation Full time

    At ATS Automation, we're seeking a strategic operational leader to drive global after-sales and services for our Industrial Automation segment. As the VP, After Sales & Services, you'll be responsible for developing and implementing a strategic plan to drive consistent growth in our aftermarket portfolio. This role requires a strong background in sales,...

  • Strategic After Sales and Services Leader

    3 weeks ago

    Cambridge, Ontario, Canada ATS Automation Full time

    At ATS Automation, we are seeking a highly skilled and experienced leader to drive our global after sales and services strategy within the Industrial Automation segment. As the VP, After Sales & Services, you will be responsible for developing and implementing a strategic plan to drive consistent growth in our aftermarket portfolio across the segment.Key...

  • Technical Director of After Sales and Services

    5 days ago

    Cambridge, Ontario, Canada ATS Automation Full time

    The VP, After Sales & Services for ATS Industrial Automation will be the functional owner of global after sales and services for the Industrial Automation segment. This strategic operational leadership position will sit on both the Global Services and Industrial Automation leadership teams and will have ownership of all activities in alignment with the...