Lead Healthcare Experience Director

1 month ago


Montreal, Quebec, Canada Tbwa ChiatDay Inc Full time

Estimated annual salary: $120,000 - $180,000.

We're transforming health and helping millions improve their well-being. At Dialogue, Canada's leading provider of virtual healthcare services, we specialize in online health and wellness programs designed to support organizations in enhancing the well-being of their employees and their families.

Leveraging a user-centric approach, our Integrated Health Platform offers a unified experience across primary care, mental health, internet-based cognitive behavioural therapy (iCBT), and Employee Assistance Program (EAP) services.

As Lead Healthcare Experience Director, you'll drive experience enhancements using data and insights to ensure initiatives are measurable and aligned with business objectives.

You'll lead and grow a diverse, cross-functional team, fostering a collaborative, high-performance culture and driving measurable outcomes across KPI improvements and P&L management.

In this role, you'll use a tech-enabled services background with a tech-savvy approach to digital products, managing seamless, multi-channel member experiences (digital, phone, in-person) and fostering a customer-centric culture that champions the voice of the customer organization-wide.

The ideal candidate will have strong leadership skills, strategic thinking, and the ability to build high-performing teams focused on mentorship and growth. Proficiency in English is a must, and proficiency in French is a big plus.

Benefits include a fully funded benefits plan, unlimited access to various programs for you and your immediate family, 4 weeks of vacation, 9 wellness days, and 1 paid volunteer day. A hybrid work approach involves 3 days per week in our Montreal or Toronto offices.



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