Lead Professional Services Director
1 day ago
Talentuch is seeking a seasoned professional to fill the role of Lead Professional Services Director in our Montreal office. With over 300 successful CRM implementations under its belt, our company has established itself as a leader in the industry.
About the Role:The ideal candidate will possess exceptional leadership skills, with a proven track record of providing direction and mentorship to high-performing teams. As the Lead Professional Services Director, you will be responsible for overseeing all implementation efforts, from project conception to completion, ensuring seamless client onboarding and sales handoffs. Your expertise in managing multiple projects simultaneously, coupled with your ability to communicate effectively with clients at all levels, makes you an excellent fit for this position.
Responsibilities:- Lead and direct all implementation efforts, including project conception, execution, and completion
- Manage client onboarding and sales handoffs, ensuring smooth transitions and high-quality delivery
- Develop and implement strategies to drive growth and revenue within the Professional Services practice
- Collaborate with the sales team to identify opportunities, scope projects, and set expectations with clients
- Provide thought leadership and guidance to junior team members, fostering a culture of excellence and innovation
- 10+ years of experience in Professional Services roles, with demonstrated growth and increasing responsibility
- 7+ years of experience leading Professional Services practices or books of business in fast-paced environments
- Proven success in tracking P&L metrics and driving revenue growth
- Demonstrated ability to manage multiple projects simultaneously, with strong time management and organizational skills
- Prior experience writing Statements of Work (SOWs) and leading implementations
- Strong technical knowledge of CRM systems, APIs, ETLs, middleware, C#, JS, and other relevant technologies
- Experience with JIRA, Tempo, and CRMs (Creatio and Microsoft)
- Project management expertise and agile delivery
- CRM knowledge (Microsoft, Creatio, etc.)
- Technical knowledge (APIs, ETLs, middleware, C#, JS, etc.)
- A competitive salary range of $120,000 - $180,000 per year, commensurate with experience
- A comprehensive benefits package, including medical, dental, and vision insurance
- A generous 401(k) matching program
- Opportunities for professional growth and development
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