Operations Coordinator

11 hours ago

Montreal, Quebec, Canada J.W. McConnell Foundation Full time
About the Role

We are seeking a highly skilled and detail-oriented Operations Specialist to join our dynamic team at the J.W. McConnell Foundation. As a key member of our operations team, you will provide direct support to our Chief Operating Officer on Foundation-wide initiatives and projects, as well as contribute to the continuous improvement of our operations efficiency and effectiveness.

Key Responsibilities
  • Project Coordination and Support
    • Coordinate a portfolio of projects with the COO, following organizational project management practices, tracking progress, and executing key aspects of projects.
    • Collaborate with internal and external parties to ensure timely completion of projects and maintain accurate records.
    • Prepare and draft documents related to project coordination, including summary reports, memos, and project dashboards.
    • Support the Operations team in initiating and closing projects, facilitating planning, brainstorming, and project post-mortem sessions.
    • Identify and implement continuous improvement projects with senior leaders.
    • Support the project coordination and implementation of business intelligence initiatives to drive decision-making and develop related dashboards and reporting.
    • Coordinate and support the development of our contact and relationship management database (CRM) and its consistent use across the organization.
  • Crosscutting Operational Support
    • Play a key role in new staff onboarding, providing training and orientation, and supporting the People & Culture Manager in onboarding procedures.
    • Develop and maintain organizational information systems and process maps, reviewing technology and process proposals for relevance and return on investment.
    • Support the IT Manager in monitoring internal IT service requests and resolving basic or recurring IT support issues.
    • Ensure efficient office administration and procedures, documenting procedures and maintaining filing systems.
    • Support the development of a vendor management process, including updating procurement and expense policies.
  • Organizational Responsibilities
    • Support the drafting and proofreading of operational documents and communications.
    • Develop and prepare reporting packages for senior management and Trustees.
    • Provide training to staff on operational aspects and platforms.
    Requirements
    • 3-5 years of experience in coordinating operations.
    • Knowledge of project management principles, business intelligence, and process mapping.
    • Functional bilingualism with excellent oral and written skills in English or French.
    • Experience facilitating and training groups, analyzing market research, and coordinating operational and IT projects.
    • High proficiency with standard office software and exceptional interpersonal, written, and oral communications skills.
    What We Offer
    • Generous benefits package, including fully paid benefits and a health spending account.
    • Simplified pension employer matching (6%).
    • Holiday granting and charitable donation allowances.
    • Employee Assistance and Virtual Medicine programs.
    • Hybrid working conditions and home office allowance.
    • Immediate vacation access, 4 weeks per year, and a paid week in December.
    How to Apply

Please submit a resume and a cover letter to the attached link before the deadline of April 8, 2024, with interviews taking place the week of April 15, 2024.

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