Operations Coordinator

7 days ago

Montreal, Quebec, Canada Thomson Tremblay inc. Full time
Job Description

Thomson Tremblay inc. is seeking a highly organized and detail-oriented Operations Coordinator to join our team. As an Operations Coordinator, you will play a vital role in maintaining financial integrity within our organization's inventory management processes.

Key Responsibilities:

  • Assist with inventory control and help desk issues to resolve identified inventory discrepancies.
  • Process all orders to send to the distribution facility.
  • Verify inventory availabilities.
  • Deal with logistics: routing orders via EDI or Retailer portals.
  • Pro-actively open-order files by account indicating current routing issues & actions/EDC dates.
  • Weekly review of results with Sales teams.
  • Actively work to achieve on-time delivery metrics (OTIF).
  • Escalate issues and identify solutions.
  • Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions.
  • Assist in the review and research of all disputes rejected claims to determine next steps.

Requirements:

  • Fluency in English and French, spoken and written.
  • Many interactions in this position will be in English, such as with American management or suppliers.
  • Bachelor's degree (BAC), preferably in Commerce or related field (or equivalent experience).
  • 2 years minimum of experience in a customer service or account management role.
  • 2 years minimum of experience with retail majors in a B2B (Business to Business) capacity.

About Us:

Thomson Tremblay inc. is a well-established company with a strong commitment to excellence. We are looking for a talented and motivated individual to join our team and contribute to our success.

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