Operations Coordinator

6 days ago


Montreal, Quebec, Canada J.W. McConnell Foundation Full time
About the J.W. McConnell Foundation

The J.W. McConnell Foundation is a private Canadian foundation that strives for a resilient, inclusive and sustainable society that can successfully address its complex challenges. The successful candidate will join a dynamic team that supports diverse and innovative approaches to community resilience, reconciliation and climate change.

Key Responsibilities:

  • Project Coordination and Support: Act as a key resource in operational projects by coordinating a portfolio of projects with the COO, by following organizational project management practices, tracking the progress of projects, and executing key aspects of projects.
  • Project Coordination and Support: Coordinate, collaborate and follow-up with relevant internal and external parties on the status of work and project timelines, and information.
  • Project Coordination and Support: Prepare and draft documents related to project coordination and status updates, including summary reports and memos, project dashboard, documenting processes and drafting related policies and guides.
  • Project Coordination and Support: Support the Operations team in initiating projects and closing projects, by organizing and facilitating planning, brainstorm, and project post-mortem sessions, and by ensuring the transfer of knowledge by organizing and providing training on tools, reports, information, and other enhancements.
  • Project Coordination and Support: Identify and implement continuous improvement projects with the Foundation's senior leaders.
  • Project Coordination and Support: Support the project coordination and implementation of business intelligence initiatives to drive decision-making and develop and maintain related dashboards and reporting.
  • Project Coordination and Support: Coordinate and support the development of and become a key support of the Foundation's contact and relationship management database (CRM) and its consistent use across the organization.
  • Project Coordination and Support: Build on the existing process mapping exercise and recommendations by prioritizing, assessing, testing, and implementing optimization and automation action items.
  • Crosscutting Operational Support: Play a key role in new staff onboarding by providing training and orientation to new staff, and by supporting the People & Culture Manager in onboarding procedures.
  • Crosscutting Operational Support: With the COO and IT Manager, develop and maintain the organizational information system and process maps, review the technology and process proposals for relevance and return on investments, and assess and document privacy and regulatory compliance.
  • Crosscutting Operational Support: Support the IT Manager as an additional resource in monitoring internal IT service requests, and by resolving basic or recurring IT support issues.
  • Crosscutting Operational Support: Support efficient office administration and procedures, by ensuring procedures are documented, and that filing systems (physical and virtual) are designed and followed.
  • Crosscutting Operational Support: Support the development of a vendor management process, including updating the procurement and expense policies, and become a key resource in vendor management and procurement at the Foundation.
  • Crosscutting Operational Support: Provide backup and ad-hoc support to various operational demands, deadlines and projects.
  • Organizational Responsibilities: Support the drafting/writing and proofreading of operational, organizational documents and communications.
  • Organizational Responsibilities: Support the development and preparation of reporting packages for senior management and Trustees.
  • Organizational Responsibilities: Provide training to staff on various operational aspects and platforms, including Sharepoint, SAGE Intact, SAP Concur, etc.

Requirements:

  • 3-5 years of experience in coordinating operations
  • Knowledge acquired either by relevant college or university studies or by professional experience acquired in operating complex systems.
  • Functional bilingualism with excellent oral and written skills in either English or French.
  • Experience facilitating and training groups.
  • Experience in understanding and analysing market research.
  • Experience coordinating operational and IT projects.
  • Experience in process mapping and root cause analysis.
  • Knowledge of internal controls and basic financial accounting.
  • High proficiency with standard office software.
  • Exceptional interpersonal, written, and oral communications skills across diverse audiences.

Professional Skills and Attributes:

  • A change adept person with a desire to apply their interests and experiences to a variety of exciting new projects.
  • Attention to detail.
  • Multitasker, flexible.
  • Autonomy and proactivity.
  • Fluent in articulating policies, practices and procedures in a written and visual format.

Assets:

  • Understanding project management principles (CAPM, PMP).
  • Knowledge of the philanthropic sector.
  • Familiarity with a wide variety of technical tools, platforms and services.
  • Familiarity or basics of coding and advance Excel.
  • Experience with process mapping.

Benefits:

  • Generous, fully paid benefits and a health spending account from day one.
  • Simplified pension employer matching (6%).
  • Holiday granting and charitable donation allowances.
  • Employee Assistance and Virtual Medicine programs.
  • Hybrid working conditions and home office allowance.
  • Immediate vacation access, 4 weeks per year, and a paid week in December.

Equal Employment Opportunity Statement:

The J.W. McConnell Foundation is working towards strengthening our culture of inclusion and strives to build a team that reflects our mission for a more inclusive, resilient and sustainable society. We welcome and encourage applications from Indigenous people, Black people, racialized people, women, non-binary and gender-nonconforming people, people from the 2SLGBTQQIA community, people with disabilities (visible and invisible) and newcomers to Canada.


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