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Operations Coordinator

2 months ago

Montreal, Quebec, Canada DSV Full time
Job Summary

We are seeking a highly skilled and experienced Operations Coordinator to join our team at DSV. As an Operations Coordinator, you will be responsible for coordinating the movement of shipments, ensuring compliance with company policies and government regulations, and providing exceptional customer service.

Key Responsibilities
  • Coordinate daily shipments and manage schedules with carriers
  • Establish and coordinate schedules with carriers and tender shipments
  • Create and coordinate country-specific documents
  • Adhere to all domestic and international shipping regulations
  • Track and trace all shipments
  • Prepare and publish reports as requested
  • Proactively identify problems and implement solutions
  • Confirm rates with carriers
  • Responsible for cost containment of shipments via accounting system
  • Evaluate shipments, consolidate loads, and select the most cost-effective method of pick-up and/or delivery
  • Ensure all DSV KPIs are met throughout the movement of the shipment
  • Lane analysis required on orders to select the most appropriate mode of transport within customer requirements
  • Daily communication with customers on relevant issues and resolution
  • Manage new account implementation from standard operating procedure to execution
Quality, Health & Safety

We are committed to maintaining a safe and healthy work environment. As an Operations Coordinator, you will be responsible for:

  • Supporting organizational commitment to ISO 9001 and ISO 45001 certification
  • Performing assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment
  • Following all requirements as set out in the DSV Quality Health Safety Environment policy
Qualifications

To be successful as an Operations Coordinator, you will need:

  • A minimum of two years of international transportation industry experience or education in supply chain logistics, international transportation, or a related field of study
  • CIFFA certificate, an asset
  • Dangerous Goods Certification, an asset
  • GDP Training, if required
Skills and Competencies

You will need to possess:

  • Good command of both verbal and written English skills
  • Ability to create collaborative engagements and active listening
  • Service-oriented and able to resolve customer grievances
  • Strong interpersonal skills, building professional relationships internally and externally
  • Strong problem-solving skills and analytical skills
  • Ability to multi-task, plan, prioritize, and manage time effectively
  • Both a team builder and a team-player
  • Excellent organizational and time management skills
Language and Computer Skills

You will need to be proficient in:

  • Both English and French
  • Ability to communicate effectively in a diverse multicultural environment
  • Microsoft Office suite
  • CargoWise experience, an asset
Physical Demands

This role requires:

  • Prolonged periods of sitting and standing at a desk and working on a computer
  • Regular working hours apply for this position, at times, working beyond these hours may be required by business needs