Day Spa Operations Manager

3 weeks ago


Calgary, Alberta, Canada Peony Naturaspa Inc. Full time
Job Description:

We are seeking a highly skilled Day Spa Operations Manager to join our team at Peony Naturaspa Inc.

The successful candidate will be responsible for overseeing the day-to-day operations of our spa, ensuring that all services are delivered to the highest standard of quality and customer satisfaction.

Responsibilities:
  • Maintenance and Repair: Arrange for maintenance and repair work to be carried out in a timely and efficient manner.
  • Customer Support: Assist clients/guests with special needs and provide exceptional customer service.
  • Emergency Response: Be the point of contact when an emergency situation arises and handle it promptly and effectively.
  • Quality Control: Monitor quality and production levels to ensure they meet our high standards.
  • Reporting: Prepare and submit progress and other reports as required.
  • Sourcing: Requisition or order materials, equipment and supplies as needed.
  • Troubleshooting: Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality.
  • Staff Supervision: Supervise, co-ordinate and schedule activities of workers and possibly review their performance.
  • Training: Train staff/workers in job duties, safety procedures and company policies.
  • Scheduling: Establish work schedules and procedures to ensure efficiency and productivity.
Personal Suitability:
  • Client Focus: Demonstrates a strong client focus and ensures that all clients receive exceptional service.
  • Interpersonal Skills: Possesses efficient interpersonal skills and is able to communicate effectively with colleagues and clients.
  • Flexibility: Is flexible and able to adapt to changing situations and priorities.
  • Judgement: Exercises sound judgement and makes informed decisions.
  • Organization: Is organized and able to prioritize tasks and manage multiple projects simultaneously.
  • Reliability: Is reliable and dependable, with a strong commitment to meeting deadlines and delivering results.
  • Team Player: Works well in a team environment and is able to build strong relationships with colleagues.
  • Work Term: The position offers a permanent work term with 30 to 40 hours per week.
  • Work Language: English is the primary language spoken in this role.
Compensation:

We offer a competitive salary range of $50,000 - $65,000 per year, commensurate with experience.



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