Customer Service Supervisor
4 weeks ago
We are seeking a Customer Service Supervisor to join our team at OMG Nails & Spa. As a key member of our retail team, you will be responsible for ensuring that our customers receive exceptional service and support in our nail and spa services.
Key Responsibilities:- Supervise and coordinate the activities of sales workers, ensuring they are working efficiently and effectively to meet customer needs.
- Authorize payments by cheque and ensure accurate financial management of the store.
- Order merchandise and manage inventory levels to meet customer demand.
- Establish work schedules to ensure adequate staffing levels during peak periods.
- Sell merchandise and provide excellent customer service to drive sales and increase customer satisfaction.
- Prepare reports on sales volumes, merchandising, and personnel matters to inform business decisions.
- Resolve customer complaints and issues promptly and professionally.
- Organize and maintain inventory levels to minimize waste and optimize stock levels.
To be successful in this role, you will need:
- A high school diploma or equivalent.
- At least 2 years of experience in a supervisory or leadership role in a retail environment.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and conflict resolution skills.
- Basic math skills and ability to manage cash handling responsibilities.
This is a full-time position, with a regular schedule of 30-40 hours per week. You will be required to work flexible hours, including evenings and weekends, to meet customer demands and business needs.
CompensationThe estimated salary for this role is $45,000 - $55,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for career advancement.
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