Customer Service Team Lead

2 weeks ago


Port Coquitlam, British Columbia, Canada Vansa Renovation Ltd Full time

We are seeking a skilled Customer Service Team Lead to join our team at Master Swift Renovation and Construction.

Responsibilities
  • Leadership: Supervise and coordinate the activities of customer service staff.
  • Customer Service: Provide exceptional customer service to ensure high levels of customer satisfaction.
  • Reporting: Prepare and submit regular reports on customer service metrics and team performance.

The successful candidate will be responsible for leading a team of customer service representatives, ensuring that they have the necessary tools and resources to provide excellent service to our customers. The role requires strong leadership, communication, and problem-solving skills.

Requirements:

  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a customer service or supervisory role.
  • Work Environment: Work under pressure, with overtime required.


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