Customer Service Team Lead

2 weeks ago


Port Coquitlam, British Columbia, Canada M2 Distribution Ltd Full time

We are seeking a Customer Service Supervisor to join our team at M2 Distribution Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide exceptional customer service and support to clients via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with the customer service team to achieve team goals and objectives
  • Develop and implement process improvements to enhance customer satisfaction and experience
  • Participate in training and development programs to stay up-to-date on industry trends and best practices
Requirements:
  • Bachelor's degree in a related field
  • 1-2 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to make a real difference in the lives of our clients


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