Customer Service Supervisor Lead

4 days ago


Port Coquitlam, British Columbia, Canada M2 Distribution Ltd Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to lead our customer service team at M2 Distribution Ltd. This is a permanent position offering a competitive salary and comprehensive benefits package.

About the Role

The successful candidate will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and examining and verifying the accuracy of work. They will also identify workers' training needs, prepare and submit reports, resolve work problems, and provide technical advice.

This role requires strong leadership skills, excellent communication abilities, and the ability to work under pressure in a fast-paced environment. The ideal candidate will have a bachelor's degree, 1-2 years of experience in a similar field, and proficiency in MS Office.

Key Responsibilities
  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Examine and verify the accuracy of work
  • Identify workers' training needs
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality

The Customer Service Supervisor will also be responsible for training staff/workers in job duties, safety procedures, and company policies, conducting performance reviews, and performing same duties as workers supervised.

Requirements

To be successful in this role, you must have:

  • A bachelor's degree
  • 1-2 years of experience in a similar field
  • Proficiency in MS Office
  • Excellent oral and written communication skills
  • Strong leadership and organizational skills
  • Ability to work under pressure in a fast-paced environment
Benefits

M2 Distribution Ltd offers a comprehensive benefits package, including dental plan, vision care benefits, and support for persons with disabilities. We also offer mentorship, coaching, and networking opportunities for diverse groups, including newcomers and refugees, youth, veterans, Indigenous people, and visible minorities.

The estimated annual salary for this position is $60,000-$80,000 CAD, depending on location and experience.



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