Hotel Receptionist
2 weeks ago
We are seeking a highly skilled Hotel Front Desk Clerk to join our team at Econo Lodge Inn & Suites - High Level. This is a permanent full-time position offering 30-44 hours of work per week.
Responsibilities- Investigate and resolve guest complaints and claims in a professional manner.
- Register arriving guests, assign rooms, and process room reservations, cancellations, and changes.
- Provide information about hotel facilities, services, and local attractions to guests.
- Exchange foreign currency and assist with guest departures, including calculating charges and receiving payments.
- Maintain accurate records of vacancies, reservations, and room assignments.
- Follow emergency procedures and ensure the safety of guests and staff.
- Clerical duties such as faxing, filing, and photocopying.
- Answer phone calls, relay messages, and provide customer service to guests.
- Assist guests with special needs and contact customers to deliver wake-up calls.
- Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment for guests.
Our hotel offers a welcoming and inclusive work environment that supports diversity, equity, and inclusion. We provide physical accessibility accommodations and awareness training to employees to create a welcoming space for people with disabilities.
Compensation and BenefitsThe estimated salary for this position is $45,000 - $60,000 per year, depending on experience. Our benefits package includes competitive pay, opportunities for career growth, and a comprehensive training program.
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