Software Support Professional

4 weeks ago


Victoria, British Columbia, Canada Plexxis Software Full time
Purpose and Responsibilities

A professional customer-facing position, the Support Specialist is accountable for resolving technical issues and providing exceptional support to our clients. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person
  • Resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex issues
  • Develop and maintain knowledge of our products and services
  • Meet or exceed performance metrics and standards
Requirements:
  • High school diploma or equivalent required; degree in a related field preferred
  • Minimum 2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment
  • Strong knowledge of our products and services

Salary Range: $61,500.00 - $102,245.00

Location: Langford/Victoria office location



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