Software Support Specialist

2 months ago

Victoria, British Columbia, Canada Plexxis Software Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Software Support Specialist. As a key member of our support team, you will be responsible for providing timely and efficient support to our customers, ensuring their software-related questions are resolved in a friendly and professional manner.

Key Responsibilities
  • Technical Support: Provide expert technical support to customers via phone, email, and in-person, resolving software-related issues and concerns.
  • Issue Resolution: Proactively identify and resolve issues, escalating situations requiring urgent attention to ensure customer satisfaction.
  • Communication: Effectively communicate with customers, providing support, training, and presentations to ensure a positive customer experience.
  • Knowledge Management: Stay up-to-date with the latest software features and technologies, sharing knowledge with the team to improve overall support capabilities.
Requirements
  • Technical Skills: Strong understanding of software systems, including ERP systems, and ability to learn new technologies quickly.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact with customers in a professional and friendly manner.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
  • Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a comprehensive health and wellness program.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.
  • Collaborative Environment: A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.

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