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Retail Shift Manager

1 month ago

Calgary, Alberta, Canada Canna Cabana Full time

Canna Cabana is seeking a Part-Time Shift Leader who is knowledgeable, responsible, and hardworking. The ideal candidate will be a dedicated and mature individual interested in joining our team.

Duties and Responsibilities:

  • Assist store management in supervising and facilitating daily store operations.
  • Oversee responsibilities of the Store Manager in their absence.
  • Provide direction, guidance, and instruction to all store associates as required.
  • Ensure store conditions are consistently upheld to established standards.
  • Assist in ensuring staffing levels meet business needs.
  • Be the sales and customer service leader/role model in the absence of SM/ASM.
  • Greet and assist customers in a way that models exemplary conduct to other staff.
  • Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
  • Ensure all health, safety, and security regulations are adhered to and required standards are met.
  • Achieve sales targets and store level KPIs.
  • Ensure employees on shift are actively pursuing sales goals.
  • Oversee and assist in inventory management and be accountable for the inventory processes on shift.

Qualifications:

  • Must have valid Selling It Right certification to work in a retail cannabis store.
  • Must provide a copy of a clean Criminal Background Check prior to start date.
  • Completion of high school and College/CEGEP/vocational or technical training required.
  • Demonstrated sales and service orientation required.
  • Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred.
  • Excellent time management and prioritizing skills required.
  • Demonstrated ability to train and motivate staff required.
  • Skills to monitor and lead by example as required.
  • Basic office administration skills required.
  • High level of proficiency with Microsoft Office productivity suite.
  • Highly effective teamwork skills.
  • Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
  • Strong customer service and troubleshooting skills.
  • Well-defined sense of diplomacy.
  • Excellent teamwork and team building skills.
  • Must be available for shift work any time according to business needs, Monday to Sunday.
  • Ability to work nights, holidays, and weekends and different locations.
  • Thorough understanding of applicable health and safety legislation.
  • Professional, responsive, and positive work attitude is essential.

Job Types: Part-time, Permanent