Customer Success Business Development Manager
20 hours ago
At Marble, we're transforming the way legal and health data is managed. Our vision of making health data more accessible complements our mission at SettLiT, where we're revolutionizing the legal industry. Together, we're driving a profound impact, empowering professionals to manage their data with unparalleled security and efficiency.
The RoleWe're seeking a Customer Success Business Development Manager to join our dynamic team and play a key role in ensuring customer satisfaction, retention, and growth. This position is central to proactively addressing customer needs and enhancing their journey with Marble.
Key Responsibilities- Gather and analyze customer insights, leveraging data such as NPS scores, customer feedback, customer service trends, and survey results to drive process improvements.
- Build and maintain strong customer relationships, acting as a trusted advisor and advocate.
- Proactively identify and resolve issues to ensure a seamless customer experience.
- Collaborate with Sales, Product, and Support teams to enhance the customer journey.
- Manage onboarding and implementation, ensuring timely and successful delivery of solutions.
- Develop and execute strategies to grow, retain, and expand accounts by analyzing usage trends and feedback.
To succeed in this role, you'll need:
- Minimum 4 years in a high-performance account management capacity with proven results driving satisfaction and revenue.
- Strong project management and organizational skills.
- Experience in a fast-paced environment.
- Experience managing a large portfolio of clients with multiple and varied needs.
- Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
- Exceptional communication and interpersonal skills, with a customer-first mindset.
- A proactive problem-solver who thrives on driving results and continuous improvement.
As a valued member of our team, you'll enjoy:
- An estimated salary range of $80,000 - $120,000 per year, depending on experience.
- A highly competitive compensation package, including health benefits and a remote work opportunity.
- A dynamic and collaborative work environment that values Hunger, Humility, and Care.
We're an equal opportunity employer and welcome applications from diverse candidates.
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