Collections Specialist
4 weeks ago
Job Title: Collections Specialist
Job Summary:
We are seeking a highly skilled Collections Specialist to join our team at Mercedes-Benz Financial Services Canada Corporation. As a Collections Specialist, you will be responsible for the collection of past due accounts and working to establish an outcome that will cure delinquency.
Key Responsibilities:
- Analyze accounts to ensure proper solutions are provided to customers.
- Work the queue appropriately and ensure the proper individuals are informed of issues when needed.
- Monitor high-risk accounts and escalate when necessary.
- Complete paperwork and other action items as required to process account extensions, rewrites, bailiff assignments, and closures.
- Provide support to other team members and communicate with other departments to resolve matters.
Requirements:
- Undergraduate degree in Business Administration, Accounting, or Finance preferred.
- 1-3 years of business experience, with at least 1 year of experience in collections preferred.
- Minimum 3 years of customer service experience preferred.
- Verbal and written communication skills in English required, with knowledge of Mandarin/Cantonese an asset.
Competencies:
- Conflict Resolution
- Customer Orientation
- Negotiating
- Analytical Thinking
- Time Management
Additional Information:
This role requires flexible hours, including evenings and weekends. We offer a customer-focused culture in a fast-paced, competitive environment. Mercedes-Benz Financial Services is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported.
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