Collections Specialist

4 weeks ago


Mississauga, Ontario, Canada Mercedes-Benz Full time

Job Title: Collections Specialist

Job Summary:

We are seeking a highly skilled Collections Specialist to join our team at Mercedes-Benz Financial Services Canada Corporation. As a Collections Specialist, you will be responsible for the collection of past due accounts and working to establish an outcome that will cure delinquency.

Key Responsibilities:

  • Analyze accounts to ensure proper solutions are provided to customers.
  • Work the queue appropriately and ensure the proper individuals are informed of issues when needed.
  • Monitor high-risk accounts and escalate when necessary.
  • Complete paperwork and other action items as required to process account extensions, rewrites, bailiff assignments, and closures.
  • Provide support to other team members and communicate with other departments to resolve matters.

Requirements:

  • Undergraduate degree in Business Administration, Accounting, or Finance preferred.
  • 1-3 years of business experience, with at least 1 year of experience in collections preferred.
  • Minimum 3 years of customer service experience preferred.
  • Verbal and written communication skills in English required, with knowledge of Mandarin/Cantonese an asset.

Competencies:

  • Conflict Resolution
  • Customer Orientation
  • Negotiating
  • Analytical Thinking
  • Time Management

Additional Information:

This role requires flexible hours, including evenings and weekends. We offer a customer-focused culture in a fast-paced, competitive environment. Mercedes-Benz Financial Services is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported.



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