Automotive Sales Representative

2 weeks ago

Clarington, Ontario, Canada Performance Auto Group Full time

About the Role

As a Sales Consultant with Performance Auto Group, you will be responsible for delivering exceptional customer service, maintaining solid product knowledge, and consistently meeting or exceeding customer expectations.

  1. Utilize systems and procedures to deliver exceptional customer service on all interactions, giving all customers consideration and respect, understanding their needs, and consistently meeting or exceeding customer expectations.
  2. Learn and maintain solid product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance, and incentive programs.
  3. Project a positive attitude for the benefit of our customers and fellow employees.
  4. Ensure that all work performed is thorough, accurate, and completed in a timely fashion.
  5. Work effectively without supervision.
  6. Attend factory-sponsored and dealer-specified training classes as scheduled by management.
  7. Answer Customer Service phone calls relating to car sale inquiries.
  8. Ensure customer car quotes are competitive and reasonable.
  9. Keep customers updated by phone as to the progress of their vehicle's delivery.
  10. Inform customers when vehicles are ready to be picked up.
  11. Keep abreast of new equipment, features, and tools available and recommend purchases.
  12. Account for all documents; ensure that none are missing.
  13. Follow up with the factory and distributors regarding late vehicle deliveries.
  14. Comply with strict regulations and requirements of the Ontario Motor Vehicle Industry Council (OMVIC).
  15. Ability to work in adherence to company safety standards at all times.
  16. Comply with all company policies, standards, and procedures.
  17. Other duties as required by management.

Requirements

  1. High School Diploma or GED is required.
  2. Automotive Sales Experience preferred.
  3. OMVIC Certification is required.
  4. Dealer CRM system experience is required.
  5. Must have a valid Ontario Driver's License and good driving record.
  6. Strong computer skills.
  7. Able to effectively communicate both verbally and in writing.
  8. Strong time management and organizational skills.
  9. Proven ability to deliver exceptional customer service.
  10. Excellent problem-solving and organizational skills.
  11. Ability and willingness to be flexible under changing conditions.
  12. May be required to work on Saturday as per business needs.
  13. Ability to be creative and persuasive in negotiating.
  14. Ability to exhibit professionalism with a positive attitude under pressure.
  15. Well-spoken, friendly, and articulate.
  16. Ability to maintain a high degree of confidentiality. Must be willing to be flexible with work schedules.

What's in it for you?

  1. Excellent management support and guidance.
  2. Opportunities through our Internal career mobility program.
  3. Access to health, dental, and vision insurance.
  4. Car Allowance.
  5. Disability, critical illness, and life insurance for the unexpected.
  6. Our Employee Assistance Plan (EAP) for you and your family's wellness.
  7. Discount on vehicles, service, and parts for you and your family.
  8. Discounts to retailers and service providers across the country.
  9. Free and engaging employee events.

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