Automotive Sales Representative
1 week ago
We are seeking a highly motivated and customer-focused Sales Consultant to join our team at Performance Auto Group. As a Sales Consultant, you will be responsible for delivering exceptional customer service, building strong relationships with customers, and meeting or exceeding sales targets.
Key Responsibilities- Provide exceptional customer service to all customers, ensuring their needs are met and exceeded.
- Build strong relationships with customers, understanding their needs and preferences.
- Meet or exceed sales targets, consistently delivering results.
- Stay up-to-date with product knowledge, manufacturer-specific vehicles, and rebate, finance, and incentive programs.
- Project a positive attitude, ensuring a high level of customer satisfaction.
- Ensure all work is thorough, accurate, and completed in a timely fashion.
- Work effectively without supervision, taking initiative and ownership of tasks.
- Attend factory-sponsored and dealer-specified training classes as scheduled by management.
- Answer customer service phone calls, providing timely and accurate information.
- Ensure customer car quotes are competitive and reasonable.
- Keep customers updated on the progress of their vehicle's delivery.
- Inform customers when vehicles are ready to be picked up.
- Stay abreast of new equipment, features, and tools available, recommending purchases.
- Account for all documents, ensuring none are missing.
- Follow up with the factory and distributors regarding late vehicle deliveries.
- Comply with strict regulations and requirements of the Ontario Motor Vehicle Industry Council (OMVIC).
- Ability to work in adherence to company safety standards at all times.
- Comply with all company policies, standards, and procedures.
- High School Diploma or GED is required.
- Automotive sales experience is preferred.
- OMVIC Certification is required.
- Dealer CRM system experience is required.
- Must have a valid Ontario Driver's License and good driving record.
- Strong computer skills.
- Able to effectively communicate both verbally and in writing.
- Strong time management and organizational skills.
- Proven ability to deliver exceptional customer service.
- Excellent problem-solving and organizational skills.
- Ability and willingness to be flexible under changing conditions.
- May be required to work on Saturday as per business needs.
- Ability to be creative and persuasive in negotiating.
- Ability to exhibit professionalism with a positive attitude under pressure.
- Well-spoken, friendly, and articulate.
- Ability to maintain a high degree of confidentiality.
- Excellent management support and guidance.
- Opportunities through our Internal career mobility program.
- Access to health, dental, and vision insurance.
- Car Allowance.
- Disability, critical illness, and life insurance for the unexpected.
- Our Employee Assistance Plan (EAP) for you and your family's wellness.
- Discount on vehicles, service, and parts for you and your family.
- Discounts to retailers and service providers across the country.
- Free and engaging employee events.
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