Vulnerable Adult Services Coordinator

6 days ago

West Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

Job Summary

Vancouver Coastal Health is seeking a highly skilled and compassionate Statutory Property Guardianship Coordinator to join our ReAct Adult Protection Program team. As a key member of our team, you will play a critical role in supporting vulnerable adults and ensuring their safety and well-being.

Key Responsibilities

  • Work closely with the ReAct Director, Health Authority Designates, Qualified Health Care Professionals, Adult Protection Leads, and the Public Guardian and Trustee of BC to ensure effective collaboration and communication.
  • Support Vancouver Coastal Health in meeting its statutory obligations under the Adult Guardianship Act to receive reports of suspected financial abuse, neglect, and self-neglect of adults who are vulnerable and incapable of managing their finances.
  • Receive and review incoming referrals, concerns, and inquiries from internal and external partners to determine the type and urgency of the report received.
  • Conduct initial assessments, resolve issues, or redirect more complex complaints to an Adult Protection Lead or Designated Responder Coordinator for follow-up.
  • Monitor and maintain the department's system for tracking, analyzing, and reporting client feedback activities in the BC Patient Safety & Learning System (PSLS) ReAct.
  • Provide analytics support to the Regional Director, Managers, and APLs in tracking, managing, and resolving patient/client/resident issues.
  • Collaborate with the ReAct team, VCH Executive Office, Quality & Patient Safety, Risk Management, and Communications and Public Affairs to address client feedback issues with potential liability or other risks to VCH.

Qualifications

Education & Experience

  • Bachelor's degree in Social Work or a relevant health sciences discipline.
  • Three to five (3 to 5) years of recent, related public and client relations experience preferably in a healthcare setting, or an equivalent combination of education, training, and experience.

Knowledge & Abilities

  • Demonstrated ability to deal effectively with the public and staff in a courteous, tactful, and diplomatic manner.
  • A high degree of discretion and maturity in handling confidential information in sensitive and potentially emotionally charged situations.
  • Resilience and self-care skills necessary to withstand daily exposure to stories of suspected violence, abuse, and self-harm.
  • Decision-making ability to appropriately triage all incoming complaints and inquiries from patients, families, and staff.
  • Demonstrated understanding of intake procedures, providing empathic listening, crisis response, and mental health and clinical/medical terminology.
  • Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
  • Practices the recognition, inclusion, and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.
  • Good working knowledge of software applications, including Word, PowerPoint, and Excel.
  • Demonstrated ability to work under pressure and meet deadlines.
  • Ability to function independently and as part of a team.

Why Join Vancouver Coastal Health?

Vancouver Coastal Health is a world-class innovator in medical care, research, and teaching, delivering service to more than one million BC residents. We are committed to creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve, and our culture of teamwork that makes VCH a great place to work.

Benefits

  • Comprehensive health benefits package, including MSP, extended health, and dental, and municipal pension plan.
  • Grow your career with employer-paid training and leadership development opportunities.
  • Wellness supports, including counseling, critical incident, and innovative wellness services are available to employees and their immediate families.
  • Award-winning recognition programs to honor staff, medical staff, and volunteers.
  • Access to exclusive discount offers and deals for VCH staff.

Equity, Diversity, and Inclusion

We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

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