Intake Coordinator for Vulnerable Adult Programs

4 weeks ago

West Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

Position Overview

Become a vital member of our team as a Clinical Intake Coordinator at Vancouver Coastal Health (VCH)

In collaboration with the Adult Protection Program, your responsibilities will include receiving and managing reports related to suspected abuse, neglect, and self-neglect of at-risk adults. You will work alongside various departments within VCH to ensure that complaints and inquiries are addressed promptly and appropriately.

Key Responsibilities

  • Monitor and evaluate client feedback utilizing the ReAct Reporting System
  • Assist in resolving issues faced by patients, clients, or residents
  • Communicate with both internal and external stakeholders to mitigate potential risks to VCH
  • Uphold VCH's core values and commitments, emphasizing quality and safety

Your contributions will reflect VCH's commitment to Indigenous Cultural Safety, Anti-Racism, Equity, Diversity, and Inclusion, as well as Planetary Health.

Required Qualifications

Essential Criteria

  • Bachelor's degree in social work or a related discipline
  • 3-5 years of experience in public and client relations, ideally within the healthcare sector

Desired Skills

  • Excellent communication and interpersonal abilities
  • Capacity to manage sensitive information with confidentiality
  • Resilience when addressing challenging scenarios
  • Strong decision-making and crisis management skills
  • Familiarity with clinical and medical terminology

Why Work with VCH

  • Comprehensive health benefits package
  • Continuous training and professional development opportunities
  • Wellness resources for employees and their families
  • Recognized award programs for outstanding contributions
  • Exclusive employee discounts

At VCH, we are dedicated to fostering equity, diversity, and inclusion to create a nurturing work environment and provide exceptional care. Join us in our mission to enhance the health and well-being of our communities.

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