Statutory Property Guardianship Coordinator

2 weeks ago

West Vancouver, British Columbia, Canada Vancouver Coastal Health Full time
Job Summary

Vancouver Coastal Health is seeking a highly skilled and compassionate Statutory Property Guardianship Coordinator to join our ReAct Adult Protection Program team.

Key Responsibilities
  • Collaborate with the ReAct Director, Health Authority Designates, Qualified Health Care Professionals, Adult Protection Leads, and the Public Guardian and Trustee of BC to ensure effective coordination of services.
  • Support Vancouver Coastal Health in meeting its statutory obligations under the Adult Guardianship Act to receive reports of suspected financial abuse, neglect, and self-neglect of vulnerable adults.
  • Receive and review incoming referrals, concerns, and inquiries from internal and external partners, determining the type and urgency of each report.
  • Conduct initial assessments, resolve issues, or redirect complex complaints to Adult Protection Leads or Designated Responder Coordinators for further action.
  • Monitor and maintain compliance with legislated requirements and Ministry of Health directives on timelines and notifications for vulnerable adults and their close relatives.
  • Track, analyze, and report client feedback activities in the BC Patient Safety & Learning System (PSLS) ReAct.
  • Provide analytics support to the Regional Director, Managers, and Adult Protection Leads in managing and resolving patient/client/resident issues.
  • Collaborate with the ReAct team, VCH Executive Office, Quality & Patient Safety, Risk Management, and Communications and Public Affairs to address client feedback issues with potential liability or risks to VCH.
Qualifications
  • Bachelor's degree in Social Work or a relevant health sciences discipline.
  • Three to five years of recent, related public and client relations experience in a healthcare setting, or an equivalent combination of education, training, and experience.
Knowledge and Abilities
  • Demonstrated ability to effectively communicate with the public and staff in a courteous, tactful, and diplomatic manner.
  • High degree of discretion and maturity in handling confidential information in sensitive and potentially emotionally charged situations.
  • Resilience and self-care skills to withstand daily exposure to stories of suspected violence, abuse, and self-harm.
  • Decision-making ability to appropriately triage incoming complaints and inquiries from patients, families, and staff.
  • Demonstrated understanding of intake procedures, empathic listening, crisis response, and clinical/medical terminology.
  • Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and an indigenous lens.
  • Practices recognition, inclusion, and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.
  • Good working knowledge of software applications, including Word, PowerPoint, and Excel.
  • Demonstrated ability to work under pressure and meet deadlines.
  • Ability to function independently and as part of a team.

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