Cloud Support Engineer

4 weeks ago

Toronto, Ontario, Canada Amazon Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers and internal teams, leveraging your expertise in cloud technologies to resolve complex issues and improve our services.

Key Responsibilities
  • Provide technical support to customers and internal teams through various contact channels, applying advanced troubleshooting techniques to resolve complex issues.
  • Drive initiatives to improve support-related processes and customer experience, including creating tutorials, how-to videos, technical articles, and trainings.
  • Collaborate with internal teams to improve our services and provide feedback on how to enhance our offerings.
  • Continuously learn and develop new technical skills and competencies to stay up-to-date with the latest cloud technologies.
  • Act as an interviewer and coach/mentor for new team members.
About the Team

Our team is a customer-facing global organization that provides technical support to our customers and internal teams. We operate on a follow-the-sun model, assisting a global list of companies and developers who are taking advantage of our growing set of services and features.

Why Amazon?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power our customers' businesses.

What We Offer
  • A dynamic and inclusive team culture that values diversity and creativity.
  • Endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.
  • Flexible work hours and arrangements to support work-life harmony.
  • A hybrid work model that allows you to work from home or in the office, depending on your needs.

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