Cloud Support Engineer I

2 weeks ago

Toronto, Ontario, Canada Amazon Full time
About the Role

Amazon Web Services (AWS) is seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, helping them to troubleshoot and resolve issues with our cloud-based services. You will work closely with our internal teams to identify and resolve complex technical issues, and provide expert-level support to our customers.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot and resolve complex technical issues with our cloud-based services
  • Work closely with internal teams to identify and resolve technical issues
  • Develop and maintain knowledge of AWS services and features
  • Provide expert-level support to customers
Requirements
  • 1+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Fluency in both written and verbal Mandarin
  • 1+ year of professional technical experience working within the Internet industries focused on troubleshooting and debugging technical systems
  • Bachelor's degree in Information Technology, Computer Science, Engineering, Mathematics, or equivalent technical discipline
Preferred Qualifications
  • MS or PhD in related field
  • Experience in Cloud/Distributed computing technology including large scale server fleet management and/or Hadoop environment management
  • Demonstrated expertise in systems administration (Linux/Window), network administration, database administration
  • Experience in programming and/or managing full application stacks from the OS up to custom applications
  • Experience in BigData
About Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

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