Cloud Support Engineer

2 months ago

Toronto, Ontario, Canada Amazon Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon. As a Cloud Support Engineer, you will play a critical role in providing technical support to our customers and internal teams, leveraging your expertise in cloud technologies to drive business success.

Key Responsibilities
  • Solve Complex Technical Issues: You will be responsible for troubleshooting and resolving complex technical issues related to cloud services, working closely with customers and internal teams to identify and resolve root causes.
  • Drive Process Improvements: You will identify opportunities to improve support-related processes and customer experience, developing and implementing solutions to drive business growth and customer satisfaction.
  • Collaborate with Cross-Functional Teams: You will work closely with internal teams, including product development, sales, and marketing, to provide technical expertise and support, driving business outcomes and customer success.
  • Stay Up-to-Date with Emerging Technologies: You will continuously learn and stay up-to-date with emerging cloud technologies, developing new technical skills and competencies to drive business growth and customer satisfaction.
  • Mentor and Coach Colleagues: You will mentor and coach colleagues, sharing your expertise and experience to drive team success and growth.
About the Team

Our team is a dynamic and collaborative group of professionals who are passionate about delivering exceptional customer experiences and driving business growth. We value diversity, inclusion, and innovation, and are committed to creating a workplace that is welcoming and supportive of all employees.

Requirements
  • 1+ years of software development or technical support experience
  • Experience troubleshooting and debugging technical systems
  • Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related)
  • Knowledge or experience with troubleshooting database concepts, database administration (RDBMS, NoSQL, DocumentDB) and data warehousing (high availability, DR, backup, performance tuning, distributed systems)
  • Knowledge or experience troubleshooting Business Intelligence (BI) issues, and with Extract, Transform, and Load (ETL) (ETL data load ingestion, Transformation, Migration techniques, BI tools and specific features, Performance and latency)
  • Knowledge or experience with distributed search, conceptual search understanding, text parsing analysis, tokenization, databases vs search services, data skew, fault tolerance etc.
  • Knowledge or experience with data streaming concepts such as producer, consumer, broker, controller/leader zookeeper, distributed architecture topics, replicas, partitions
  • Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud)
  • Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript
  • Knowledge of security concepts/best practices in securing application architectures from external threats

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