Cloud Support Engineer

4 weeks ago

Toronto, Ontario, Canada Amazon Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers and internal teams, leveraging your expertise in cloud technologies to resolve complex issues and improve our services.

Key Responsibilities
  • Provide technical support to customers and internal teams through various contact channels, applying advanced troubleshooting techniques to resolve complex issues.
  • Drive initiatives to improve support-related processes and customer experience, including creating tutorials, how-to videos, and technical articles.
  • Collaborate with internal AWS teams to improve our services and provide feedback on how to enhance our support offerings.
  • Continuously learn and develop new technical skills and professional competencies to stay up-to-date with the latest cloud technologies.
  • Act as an interviewer and coach/mentor for new team members.
About the Team

Our team is a customer-facing global organization that provides technical support to our customers and internal teams. We operate on a follow-the-sun model, assisting a global list of companies and developers who are taking advantage of our growing set of services and features.

What We Offer
  • A dynamic and inclusive work environment that values diversity and innovation.
  • Opportunities for career growth and professional development, including mentorship and training programs.
  • A competitive salary and benefits package, including stock options and comprehensive health insurance.
  • A flexible work schedule, including the option to work from home or in our offices.
Requirements
  • 1+ years of software development or technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Knowledge or experience with system administration, troubleshooting operating systems (Linux and/or Windows), and networking concepts.
  • Knowledge or experience with database administration, data warehousing, and business intelligence.
  • Knowledge or experience with cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
  • Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript.
Why Amazon?

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

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