Director of Retail Operations

4 weeks ago


Halifax, Nova Scotia, Canada Belron Canada Full time

We are seeking a highly skilled and experienced professional to lead our Atlantic Retail operations, including our retail corporate service centers under Speedy Glass, Appel Auto Glass, as well as our Franchise Network operating under the same banners.

The successful candidate will efficiently manage our Atlantic Retail operations, focusing on coaching, development, and training, all of which align with Belron Canada's people & culture values and policies.

Key responsibilities include:

  • Building and managing a high-performing team by focusing on coaching, development, and training;
  • Leading the Atlantic Franchisee Network in close collaboration with the ATL Regional Partnership Committee;
  • Developing partnerships internally and externally, particularly with respect to the Service Delivery Team, Operational Performance Team, Sales & Marketing, Wholesale & Distribution;
  • Being present in the field and leading by example, promoting proactive and open communication;

Key Performance Indicators:

  • Improving the profitability of the Retail network (Corporate and Franchisee) through individual and regional action plans;
  • Ensuring the network's operational performance is achieved at an optimal level;
  • Evaluating the team's results based on performance indicators (KPIs);
  • Identifying and communicating regional market trends to internal partners and stakeholders;
  • Managing all corporate retail operational sites and overseeing Franchisee adherence and compliance with Belron's strategies and business initiatives;
  • With the support of the Real Estate Team, actively managing the ATL corporate network in terms of footprint development and optimization (openings, relocations, closures, white spots).

Requirements:

  • Bachelor of Business Administration – MBA is an asset;
  • Minimum of ten (10) years of experience managing multiple units, preferably in the retail industry;
  • Experience in managing and supporting a franchise network;
  • Must be available to travel across the Atlantic provinces to visit sites regularly;

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres, and 26 warehouses across 10 provinces, and is home to over 1,200 employees. Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.



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