Strategic Retail Operations Director

3 weeks ago


Halifax, Nova Scotia, Canada Speedyglass Full time

Director, Retail Operations - Atlantic Region

At Speedyglass, we're committed to delivering exceptional customer experiences through our retail operations. As the Director of Retail Operations for the Atlantic Region, you'll play a critical role in driving our business forward.

Key Responsibilities:

  • Lead a high-performing team of retail operations professionals, focusing on coaching, development, and training to ensure alignment with our company values and policies.
  • Collaborate with the Atlantic Franchisee Network to drive business growth and improve operational performance.
  • Develop strategic partnerships with internal and external stakeholders, including the Service Delivery Team, Operational Performance Team, Sales & Marketing, and Wholesale & Distribution.
  • Promote a culture of proactive and open communication, leading by example and ensuring seamless execution of business objectives.

Business Leadership

  • Develop and implement regional action plans to improve profitability and operational performance.
  • Ensure the network's operational performance is achieved at an optimal level, evaluating results based on performance indicators (KPIs).
  • Identify and share regional market trends with internal partners and stakeholders.
  • Manage corporate retail operational sites and oversee Franchisee adherence to Belron's strategies and business initiatives.
  • Work with the Real Estate Team to actively manage the ATL corporate network, optimizing footprint development and optimization.

Requirements

  • Bachelor of Business Administration or MBA.
  • Minimum 10 years of experience managing multiple units, preferably in the retail industry.
  • Experience in managing and supporting a franchise network.
  • Ability to travel across the Atlantic provinces to visit sites regularly.

Belron Canada is a global leader in auto glass repair and replacement, with a strong commitment to sustainability and community care. As a key member of our team, you'll have the opportunity to drive business growth, develop your skills, and make a meaningful impact in our communities.



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