Director of Retail Operations

7 days ago

Halifax, Nova Scotia, Canada Belron Canada Full time

We are seeking a highly skilled and experienced Director of Retail Operations to lead our Atlantic Region team. This role is responsible for managing our retail corporate service centers, franchise network, and ensuring operational excellence across the region.

The ideal candidate will have a strong background in retail management, with a proven track record of driving business growth and improving customer satisfaction. They will be responsible for developing and implementing strategies to improve operational performance, managing budgets, and leading a team of regional managers and service center managers.

The Director of Retail Operations will also be responsible for building and maintaining relationships with internal stakeholders, including the Wholesale and Distribution function, and external partners. They will be expected to travel regularly across the Atlantic provinces to visit sites and meet with team members.

We are looking for a candidate who is passionate about delivering exceptional customer service, has strong leadership and communication skills, and is able to motivate and develop their team. If you have a strong background in retail management and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities:

  • Develop and implement strategies to improve operational performance and drive business growth
  • Manage budgets and financial resources to ensure profitability and operational excellence
  • Lead a team of regional managers and service center managers to achieve business objectives
  • Build and maintain relationships with internal stakeholders and external partners
  • Travel regularly across the Atlantic provinces to visit sites and meet with team members

Requirements:

  • Bachelor of Business Administration or equivalent
  • Minimum 10 years of experience in retail management
  • Proven track record of driving business growth and improving customer satisfaction
  • Strong leadership and communication skills
  • Ability to motivate and develop a team
  • Strong business acumen and analytical skills

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