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Technical Support Specialist

1 month ago

Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full time
Job Title: Technical Support Specialist

THE NORTHGATE TRADING INC. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.

Key Responsibilities:
  • Respond to technical inquiries and resolve issues related to computer hardware, software, and network connectivity.
  • Provide training and guidance to users on the effective use of computer systems and software.
  • Collaborate with the IT team to identify and resolve technical issues.
  • Document and maintain a record of technical issues and resolutions.
  • Participate in the development and implementation of technical support processes and procedures.
Requirements:
  • College/CEGEP diploma in a related field or equivalent experience.
  • 1-2 years of experience in a technical support role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Knowledge of ITIL framework and technical support processes.
Working Conditions:
  • Work in a fast-paced environment with tight deadlines.
  • May be required to work overtime or flexible hours.
  • May be required to travel to client sites.
Language:
  • English is the primary language of communication.
Work Hours:
  • 30 hours per week.